Roaming Clinic Co-ordinator-Gregory Hills

Audika; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Audika in Sydney's North West and regional clinics seeks a Roaming Clinic Co-ordinator to support front-desk operations, greet clients, and manage appointments with empathy. The role spans 50% time at the base clinic and 50% travel to clinics within the region.

You will learn about products and government funding, provide basic device support, and contribute to community activities. Strong organisational and people skills are essential, with a customer-first approach.

Qualifications

• Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong interpersonal communication skills and empathy for clients to support their hearing journey
• Strong computer skills are an advantage, but not essential - willingness to learn

Responsibilities

• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience
• Manage client appointments via phone, email, and the booking system
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided)
• Contribute to community engagement, including site visits, promotional activities, and expos
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance)
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders
• Flexibility to pick up additional shifts at short notice to cover planned and unplanned leave

Skills

Customer service

Administration

Empathy

Communication

Tools

Booking system

POS system

Inventory management

Job description

Roaming Clinic Co-ordinator-Gregory Hills

Client Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

• You will be 50% in your base clinic in Sydney north west, and at least 50% of the time to clinics within a region.

Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.

Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.

Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).

Contribute to community engagement, including site visits, promotional activities, and expos.

Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).

Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.

Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

You'll be successful in this role if you have:

Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health

Experience working with an older demographic, preferred

Strong interpersonal communication skills and empathy for clients to support their hearing journey

Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn

• Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave