Roaming Clinic Co-ordinator-Gregory Hills

Demant Polska; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Audika is seeking a Roaming Clinic Co-ordinator to support our NSW hearing clinics. You will travel between clinics, start each day at a base clinic, and provide outstanding customer service while assisting clinicians and staff.

You will manage front-desk operations, appointments, and basic hearing-device support, including device cleaning, battery changes, and Bluetooth pairing. Flexibility and empathy are essential to succeed.

Qualifications

• Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
• Experience working with an older demographic, preferred
• Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn
• Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave

Responsibilities

• 50% in base clinic in Sydney north west, and at least 50% of the time to clinics within a region
• Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience
• Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications
• Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided)
• Contribute to community engagement, including site visits, promotional activities, and expos
• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance)
• Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support
• Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders

Skills

Customer service

Travel willingness

Interpersonal communication

Administrative skills

Flexibility

Empathy

Job description

Roaming Clinic Co-ordinator-Gregory Hills

Gregory Hills

AU

Who is Audika?

#LI-TS1 #audika_Australia

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

We are looking for a passionate customer service individuals, who love to help people and love to travel, to be Roaming Clinic Co-Ordinators supporting our Audika Hearing clinics in NSW on permanent full-time basis. If you are interested in helping our clients improve their hearing and quality of life and who enjoys working in diffent locations, keep on reading! This is the role for you.

About the role:

Client Services Officer role is a pivotal role in each clinic that contributes to clinic performance and enhances our customers’ experience. We are looking for a compassionate, process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.You will learn about all our products, services, our competitive advantages, and government funding programs. With all these knowledge, skills, and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

• You will be 50% in your base clinic in Sydney north west, and at least 50% of the time to clinics within a region.

Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.

Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.

Provide basic hearing-device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).

Contribute to community engagement, including site visits, promotional activities, and expos.

Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).

Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.

Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

What's in it for you:

You'll be successful in this role if you have:

Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health

Experience working with an older demographic, preferred

Strong interpersonal communication skills and empathy for clients to support their hearing journey

Strong computer skills are an advantage, but not essential - we welcome applicants willing to learn

• Flexibility is important in this role, including the ability to pick up additional shifts at short notice to cover planned and unplanned leave

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.