Roadside Dispatch & Customer Service Specialist (Flexible)

Nationwide Group; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Nationwide Group in Noble Park, Melbourne, is seeking enthusiastic Customer Service Consultants to join a busy operations centre. You will handle inbound calls, coordinate roadside and transport services, and manage jobs from booking to completion in a fast-paced environment.

Join a team that supports customers with real-time problem solving and accurate record-keeping, while contributing to a collaborative, safety-focused culture and flexible rosters where possible.

Qualifications

• Customer service and call handling experience preferred.

Responsibilities

• Handle inbound calls and coordinate roadside and transport services.
• Manage jobs from booking to completion in a fast-paced operations centre.
• Contribute to real-time problem solving and accurate record-keeping.

Job description

Nationwide Group in Noble Park, Melbourne, is seeking enthusiastic Customer Service Consultants to join a busy operations centre. You will handle inbound calls, coordinate roadside and transport services, and manage jobs from booking to completion in a fast-paced environment.

Join a team that supports customers with real-time problem solving and accurate record-keeping, while contributing to a collaborative, safety-focused culture and flexible rosters where possible.