Call Centre Consultant

Australian Motoring Services; City of Melbourne; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Convert to permanent part-time or full

Training and onboarding

Coaching and development

Career opportunities

Team culture

Health and wellbeing initiatives

Job summary

Australian Motoring Services in Noble Park, VIC, is seeking casual Customer Service Consultants to join our Customer Operations team. You’ll be the first point of contact for customers, helping with breakdowns, roadside incidents, and mobility challenges, delivering calm and practical support.

You’ll coordinate roadside assistance, assist after vehicle collisions, and provide empathetic service while navigating multiple systems.

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• Excellent attention to detail and accuracy.
• Proficient with computers and navigating multiple systems.
• Strong problem-solving abilities and adaptability.
• Ability to remain calm under pressure and work in a fast-paced environment.
• Positive attitude and team-focused approach.
• Willingness to rotate roster including weekends and outside standard hours.

Responsibilities

• Assist customers experiencing vehicle breakdowns and roadside incidents.
• Coordinate roadside assistance and recovery services.
• Support customers following vehicle collisions.
• Provide clear, accurate, and empathetic customer service.
• Navigate multiple systems while maintaining high accuracy.
• Solve problems and deliver positive customer outcomes.

Skills

Customer service experience

Communication skills

Active listening

Attention to detail

Computer literacy

Problem-solving

Calm under pressure

Team player

Flexible roster

Job description

Casual Opportunities | Noble Park, VIC

Be the calm voice when customers need it most.

At Australian Motoring Services, we help thousands of Australians every day when things don’t go to plan. Whether it’s a vehicle breakdown, roadside emergency, collision, or mobility issue, our team is there to provide support, reassurance, and practical solutions when customers need them most.

We’re looking for casual Customer Service Consultants to join our Customer Operations team in Noble Park.

This is a fast-paced role where you’ll support customers across a range of well-known automotive and mobility brands. If you enjoy helping people, solving problems, and working as part of a supportive team, we’d love to hear from you.

What you’ll be doing

As the first point of contact for our customers, you’ll:

• Assist customers experiencing vehicle breakdowns and roadside incidents
• Coordinate roadside assistance and recovery services
• Support customers following vehicle collisions
• Provide clear, accurate, and empathetic customer service
• Navigate multiple systems while maintaining a high level of accuracy
• Solve problems and deliver positive customer outcomes

No two days are the same, and you’ll play an important role in helping customers through unexpected situations.

What you’ll bring

We’re looking for people who are customer-focused, resilient, and confident communicators.

You’ll have:

• Previous customer service experience
• Strong communication and active listening skills
• Excellent attention to detail
• Proficient computer literacy and navigating multiple systems
• Strong problem-solving abilities
• The ability to remain calm under pressure
• A positive attitude and team-focused approach
• Flexibility to work a rotating roster, including weekends and outside standard business hours

Experience in customer service, retail, hospitality, administration, emergency services, or other customer facing environments will be highly regarded.

What’s in it for you?

• Option to convert to permanent part-time or full-time employment following an initial period of casual employment
• Comprehensive paid training and onboarding
• Ongoing coaching and development
• Career opportunities across the AMS Group
• A supportive and inclusive team culture
• Health and wellbeing initiatives

Most importantly, you’ll be joining a team that genuinely enjoys working together and takes pride in helping customers when they need it most.