River Cruise Reservations Pro — Hybrid & Perks

AmaWaterways River Cruises; Sydney; Híbrido; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid office/home (3 days in Sydney,

Birthday leave

7-night river cruise for you and a伴pp

Air credit

Generous family and friends rates

Descripción de la vacante

AmaWaterways is seeking a River Cruise Specialist for AU/NZ based in Sydney. You will handle inbound/outbound sales with travel trade and direct clients, delivering top-tier customer service and deep product knowledge.

Responsibilities include quote handling, itineraries, group/charter bookings, targeted trade calls, and post-request follow-up, while representing the brand at events and maintaining expertise across offerings.

Formación

• 3 years of experience working with the travel trade and direct customers.
• Strong understanding of the travel industry.
• Exceptional phone manner and excellent writing skills.
• Outstanding presentation and verbal communication abilities.
• Ability to build and nurture stakeholder relationships.
• Proficient with CRM, reservations platforms and Microsoft Office.”

Responsabilidades

• Handle incoming calls and emails with quotes, upsell options, and product knowledge.
• Create and manage flights to fit guest itineraries.
• Create and manage group and charter reservations.
• Conduct targeted sales calls to travel trade to promote AmaWaterways products.
• Follow up on requests and complaints to ensure satisfaction.
• Represent AmaWaterways at partner and consumer events as needed.
• Maintain high levels of product and service knowledge.

Conocimientos

Travel trade experience

Direct customers

Customer service excellence

Communication skills

Herramientas

CRM software

Reservations systems

Phone software

MS Office

Descripción del empleo

AmaWaterways is seeking a River Cruise Specialist for AU/NZ based in Sydney. You will handle inbound/outbound sales with travel trade and direct clients, delivering top-tier customer service and deep product knowledge.

Responsibilities include quote handling, itineraries, group/charter bookings, targeted trade calls, and post-request follow-up, while representing the brand at events and maintaining expertise across offerings.