Reverse Logistics Team Leader – Returns & Refurbishment

dyson; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Product discounts

Extra annual leave

Parental leave

Learning & development

Job summary

Dyson is seeking a Returns & Refurbishment Team Leader in Sydney to oversee daily operations of Australia’s reverse logistics stream, coaching a hands-on team to process, inspect and adjudicate returned machines. The primary focus is maintaining fast turnarounds on genuine exchange and refund claims while ensuring safety and policy compliance.

You will drive fast turnarounds on exchanges and refunds, enforce safety and policies, and direct stock segregation for refurbishment, parts harvesting,

Qualifications

• Minimum 4 years of hands-on operational and team leadership experience within a warehouse, logistics, manufacturing, or supply chain environment.
• Proven responsibility for workplace health and safety (WHS) compliance and site safety management.
• Demonstrated track record of hitting operational and performance targets in a structured environment.
• Experience handling customer queries, stakeholder interactions, and maintaining satisfaction standards.
• Familiarity with basic cost tracking, resource scheduling, and operational budgets.
• Working knowledge of SAP and Manhattan WMS (or similar warehouse management systems) alongside competent MS Office skills.

Responsibilities

• Supervise daily returns processing to ensure fast turnarounds and protect the customer experience
• Adjudicate customer claims, processing genuine exchanges while enforcing policies against fraud
• Screen returned products at intake to evaluate cost recovery and determine downstream pathways
• Plan and execute daily refurbishment schedules aligned with parts availability and sales demand
• Apply global Dyson operational standards to maintain high-quality output at the Australian plant
• Optimise workflow efficiencies across the entire returns lifecycle, from intake to final storage
• Oversee inventory controls and regular stock-counting to ensure accuracy across ANZ service plants
• Drive team performance to meet production yields, maintain quality, and keep refurbishment costs below $45 per unit
• Manage SAP-side return transactions and perform routine audits to ensure alignment with Manhattan WMS
• Streamline the physical flow of stock between the Taren Point facility and various DHL sites
• Lead, coach, and support the team to drive daily accountability and hit core operational KPIs
• Coordinate onboarding, daily training, team engagement, and regular performance check-ins

Skills

Team leadership

Communication

Safety management

Tools

SAP

Manhattan WMS

Job description

Dyson is seeking a Returns & Refurbishment Team Leader in Sydney to oversee daily operations of Australia’s reverse logistics stream, coaching a hands-on team to process, inspect and adjudicate returned machines. The primary focus is maintaining fast turnarounds on genuine exchange and refund claims while ensuring safety and policy compliance.

You will drive fast turnarounds on exchanges and refunds, enforce safety and policies, and direct stock segregation for refurbishment, parts harvesting,