Revenue Retention Specialist - Data-Driven, Onsite Training

Onside; City of Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Onside is looking for a customer success professional to own revenue retention for a portfolio of SMB customers in Melbourne. You will monitor account health, act on early warning signals from data, and lead recovery plans to ensure renewals are secured.

You will also train customer staff and contractors, tailoring approaches for online and in-person sessions, and collaborate with Customer Success Managers, Territory Managers, Onboarding and Support teams to close feedback loops for action.

Qualifications

• B2B SaaS customer success or account management experience.
• Track record of keeping customers and protecting renewals.
• Comfort using account health and usage data.
• Experience training customers’ teams, in person and online.
• Willingness to travel to customer sites.

Responsabilités

• Own revenue retention for a portfolio of SMB customers.
• Use health and usage data to prioritize actions and responses.
• Lead plans to recover accounts when renewal risk appears.
• Train and engage customer staff and contractors (webinars, on-site visits).
• Collaborate with Customer Success, Territory, Onboarding and Support teams; relay customer feedback to stakeholders.

Connaissances

B2B SaaS

Customer success

Account management

Renewals

Data-driven

Description du poste

Onside is looking for a customer success professional to own revenue retention for a portfolio of SMB customers in Melbourne. You will monitor account health, act on early warning signals from data, and lead recovery plans to ensure renewals are secured.

You will also train customer staff and contractors, tailoring approaches for online and in-person sessions, and collaborate with Customer Success Managers, Territory Managers, Onboarding and Support teams to close feedback loops for action.