Data Recovery Sales & Customer Success Consultant

Technetics Consulting; Melbourne; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

$70,000–$90,000 plus super

On-the-job training

Professional development opportunities

Room to grow within Technetics Group

Family-owned business with care for 직원

Résumé du poste

Technetics Data Recovery is seeking a customer-focused sales professional in Melbourne to handle enquiries by phone, email and face-to-face. You will own customer communication through the recovery process, follow up quotes, and convert quotes into confirmed sales.

You will work with technical specialists to set accurate expectations, maintain CRM records, and pursue sales targets while building referral networks. Prior experience in service-based sales is helpful but not required.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong ability to follow up quotes and convert quotes into sales.
• Ability to maintain accurate records in CRM and manage multiple enquiries.

Responsabilités

• Respond to enquiries by phone, email and face-to-face.
• Follow up quotes and convert to sales.
• Keep customers informed about case progress and next steps.
• Communicate with technical specialists to set accurate expectations.
• Follow up outstanding invoices and process payments.
• Maintain CRM records and daily activity reporting.
• Engage with referral partners to support repeat business.
• Work toward sales and service targets.

Connaissances

CRM usage

Clear communication

Proactive follow-up

Customer service

Sales awareness

Tech interest

Outils

CRM software

Description du poste

Technetics Data Recovery is part of the Technetics Group, a growing, family-owned organisation spanning Data Recovery, Consulting, Cybersecurity, Artificial Intelligence and Marketplace.

The Group has been recognised by CRN and MSP Mentor among the top 50 fastest-growing IT companies in Australia and Asia.

Joining our team gives you the opportunity to build your skills in a specialist business, with potential career opportunities across the wider group.

The Role:

You’ll handle customer enquiries by phone, email and face to face, taking ownership of customer communication throughout the recovery process.

Proactive follow-up is an important part of the job. You’ll be comfortable discussing pricing, answering questions and asking customers whether they’re ready to proceed.

Your responsibilities will include:

Responding to enquiries and helping customers understand the assessment and recovery process.

Following up quotes, addressing concerns and converting quotes into confirmed sales.

Keeping customers informed about their case, including progress and agreed next steps.

Working with technical specialists to communicate accurate information and realistic expectations.

Following up outstanding invoices and processing payments.

Maintaining accurate CRM records, follow-up tasks and daily activity reporting.

Staying in contact with existing referral partners and supporting repeat business.

Working towards agreed sales and service targets.

What you’ll bring

You have experience in customer service and sales, and you enjoy taking ownership of the customer relationship.

We’re looking for someone who:

Builds rapport and communicates clearly over the phone and in writing.

Is comfortable making proactive follow-up calls and discussing quotes and pricing.

Listens carefully and responds calmly when a customer is concerned or frustrated.

Keeps commitments and manages several enquiries without losing track of the details.

Uses a CRM consistently and keeps clear records.

Takes responsibility for results and asks for support when needed.

Is curious about technology and willing to learn.

Experience in technology, telecommunications, repairs or another service-based sales environment would be useful, but you don’t need to be a technical specialist to apply.

Why join Technetics?

$70,000–$90,000 plus super, based on your relevant experience and capability.

On-the-job training, with experienced colleagues to help you build your knowledge and confidence.

Professional development opportunities to strengthen your skills and support your career.

Room to grow, within Data Recovery or across the broader Technetics Group as the business expands.

A family-owned business that values family. We care about our people and treat our team with that same sense of care and respect.

Work that matters to your customers, helping them navigate the loss of important business information or personal data.

Apply

If you enjoy helping customers, taking ownership and achieving sales results, we’d like to hear from you.

Apply through SEEK with your CV. A short note about your relevant customer service or sales experience is welcome, but not required.

Applicants must hold Australian working rights appropriate to this full-time position.

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