SMB Renewals & Data-Driven Customer Success

Onside Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Onside Pty Ltd is seeking a Customer Success Manager to own revenue retention for a portfolio of SMB customers in Melbourne. You will monitor account health, drive recovery plans, and ensure training for customers’ teams through webinars and on-site visits.

You’ll collaborate with Customer Success Managers, Territory Managers, Onboarding and Support teams, and use data to steer proactive decisions. Four days a week in our Melbourne office with a strong growth trajectory.

Qualifications

• B2B SaaS customer success or account management experience.
• A track record of keeping customers and protecting renewals.
• Comfort travelling to customer sites.

Responsibilities

• Own revenue retention for a portfolio of SMB customers.
• Lead recovery plans when an account slips.
• Train and engage customer staff, from webinars to on-site visits.
• Work with Customer Success Managers and Territory Managers, plus Onboarding and Support teams.
• Ensure customer feedback reaches the people who can act on it.

Skills

B2B SaaS customer success

Account management

Renewal protection

Job description

Onside Pty Ltd is seeking a Customer Success Manager to own revenue retention for a portfolio of SMB customers in Melbourne. You will monitor account health, drive recovery plans, and ensure training for customers’ teams through webinars and on-site visits.

You’ll collaborate with Customer Success Managers, Territory Managers, Onboarding and Support teams, and use data to steer proactive decisions. Four days a week in our Melbourne office with a strong growth trajectory.