Strategic CSM: Drive Adoption & Renewals in Mid-Market

Onside; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave policy

Job summary

Onside is growing its customer success team in Melbourne. You will manage a portfolio of mid-market and enterprise agribusinesses, helping them realise Onside's value and embed it into daily on-site workflows.

You will set renewal-ready goals and demonstrate ROI before renewal, prompting retention and upsell through collaboration with the Territory Manager. You will leverage usage data to prioritise actions, build senior stakeholder plans, and ensure customers renew year over year.

Qualifications

• Experience helping mid-market or enterprise B2B SaaS customers realise value.
• A track record of customers who renew year after year.
• Experience lifting adoption across multi-site customers.
• Comfort using health and usage data to set priorities.
• Confidence building success plans with senior stakeholders.

Responsibilities

• Manage a portfolio of mid-market and enterprise agribusinesses and help each one realise the value of Onside.
• Set goals with customers that fit their business and seasons, and help their people and contractors use Onside daily on site.
• Demonstrate return before renewals to drive retention and upsell with the Territory Manager.
• Capture feedback to shape Onside's roadmap and customer success strategy.

Skills

Mid-market B2B SaaS

Renewals & retention

Adoption across multi-site customers

Stakeholder management

Job description

Onside is growing its customer success team in Melbourne. You will manage a portfolio of mid-market and enterprise agribusinesses, helping them realise Onside's value and embed it into daily on-site workflows.

You will set renewal-ready goals and demonstrate ROI before renewal, prompting retention and upsell through collaboration with the Territory Manager. You will leverage usage data to prioritise actions, build senior stakeholder plans, and ensure customers renew year over year.