Revenue Officer

Maroondah City Council; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Health and Wellbeing Program

Flexible Working Arrangements

Maroondah Leisure Discounts andamp; 1•

19 Day Month (Full Time Only)

Learning and Development

Employee Assistance Program (EAP)

Social Club

Job summary

Maroondah City Council is seeking an enthusiastic, self-motivated person to join the Revenue team within the Property, Revenue and Valuation Services area in Melbourne. You will be assisting with accounts receivable, direct debits and payments, while delivering high-level customer service across channels.

The role requires adaptability to a busy workload, strong computer literacy, and preference for familiarity with rating and accounts receivable software such as Pathway.

Qualifications

• High-level customer service experience for internal and external stakeholders.
• Experience in Rates, Debt Collection and/or Accounts Receivable or transferable skills.
• Strong numerical and computer literacy; ability to learn new systems quickly; familiarity with AR software such as Pathway.

Responsibilities

• Provide high-level customer service to enquiries via telephone, email and face-to-face.
• Assist with administration of direct debits, refunds, copies of rates notices, returned mail, and waste charge requests.
• Assist with processing payment plan application forms and monitor plans with reporting.
• Help process and distribute invoices, statements and credits/refunds to Debtors using the accounts receivable system.
• Support the broader Property, Revenue and Valuation Services Team as directed by the Revenue Team Leader.

Skills

Customer service

Accounts receivable

Debt collection

Tools

Pathway

Job description

Maroondah Council is seeking an enthusiastic, self-motivated person to join Revenue within the Property, Revenue and Valuation Services Team.

About the role

Working as part of a dedicated, friendly, customer focused team, some of your main responsibilities will include:

• Provide high-level customer service to enquiries both internally and externally, via telephone, email and face-to-face.
• Assist with general Revenue Services tasks, including the administration of direct debits, refunds, copies of rates notices, returned mail, new or amended waste charge requests.
• Assist with processing payment plan application forms.
• Monitoring payment plans through reporting, sending default and cancellation letters where applicable.
• Assist in processing and distribution of invoices, statements and credit/refunds to Debtors using the accounts receivable system as required.
• Providing additional support to the broader Property, Revenue and Valuation Services Team as directed by the Revenue Team Leader, in line with the responsibilities and authority of the role.

What we’re looking for

The ideal candidates will have:

• Experience providing high-level customer service to internal and external customers and stakeholders.
• Demonstrated experience in Rates, Debt Collection and/ or Accounts Receivable or ability to demonstrate transferable skills.
• The ability to adapt to a changing work environment, remaining focused on executing a high number of daily tasks.
• High-level computer literacy with the ability to pick up new systems quickly. Desired experience with rating/ accounts receivable software such as Pathway.

As part of our selection process you may be required to have pre-employment checks. (Psychometric Assessment, CrimCheck and Working with Children Card - Employee).

For further information please call Cheryl Marshall on Tel: 03 649 .

Closing Date: Sunday 1 November 2026

Maroondah City Council was constituted as a new municipality on 15 December 1994. The City of Maroondah is made up of nine wards, with each ward represented by one Councillor.

Council elections were held in November 2012 and the new Council will remain in office until the next election in 2016. Councillors elect the Mayor each year to serve as the principal ambassador for the City.

Council recognises and protects the rights, interests and responsibilities of the community, individuals, community sectors and public bodies in the City of Maroondah in accordance with the Charter of Human Rights and Responsibilities.

Source: This is an extract from the company's own website.

Maroondah City Council was constituted as a new municipality on 15 December 1994. The City of Maroondah is made up of nine wards, with each ward represented by one Councillor.

Council elections were held in November 2012 and the new Council will remain in office until the next election in 2016. Councillors elect the Mayor each year to serve as the principal ambassador for the City.

Council recognises and protects the rights, interests and responsibilities of the community, individuals, community sectors and public bodies in the City of Maroondah in accordance with the Charter of Human Rights and Responsibilities.

Source: This is an extract from the company's own website.

Perks and benefits Health and Wellbeing Program Flexible Working Arrangements Maroondah Leisure Discounts and Memberships 19 Day Month (Full Time Only) Learning and Development Employee Assistance Program (EAP) Social Club