Revenue Enhancement Officer

WA Country Health Service; Geraldton; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

12% employer contributed superannuation

Generous salary packaging

Professional development opportunities

Flexible working arrangements

Flexible leave arrangements

Other allowances

Job summary

WA Country Health Service is seeking a Customer Service Officer for the Geraldton Health Campus. This full-time role focuses on identifying ineligible and compensable patients, enhancing hospital revenue while ensuring patient satisfaction.

The ideal candidate will have experience in customer service and must have a working visa or Australian residency. Benefits include employer contributions to superannuation, flexible working arrangements, and professional development opportunities.

Qualifications

• Suitable experience in customer service roles.
• Valid working visa or Australian citizenship/permanent residency.
• Ability to perform under West Australian Health policies.

Responsibilities

• Liaising with multidisciplinary staff to identify patients.
• Maximizing hospital revenue via various initiatives.
• Ensuring customer satisfaction for admitted patients.

Skills

Customer satisfaction

Multidisciplinary communication

Job description

Overview

1d ago, from Western Australia Government. A great opportunity exists for a suitably experienced Customer Service Officer to join the Geraldton Health Campus.

Position Profile

This is a permanent full‑time appointment at 76 hours per fortnight. The role liaises with multidisciplinary staff and stakeholders to accurately identify ineligible, compensable and private patients and endeavours to maximise hospital revenue via various revenue‑enhancement initiatives to ensure customer satisfaction among patients admitted utilising their private health cover.

Eligibility

Applicants must have a valid working visa (for fixed‑term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal record screening and integrity checking as part of the appointment process. A working with children check may also be required, as may a pre‑employment health assessment.

Completion of a satisfactory Pre‑Employment Health Assessment (PEHA) is required. An unsatisfactory PEHA may result in the offer of employment being withdrawn.

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice.
• Access to generous salary packaging arrangements.
• Professional development opportunities and study leave assistance.
• Flexible working arrangements.
• Flexible leave arrangements.
• Other professional and location‑based allowances.

Equal Opportunity

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. Under the Equal Opportunity Act 1984, we encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).

Selection Criteria

Please see the attached Job Description Form (JDF) to review the work‑related requirements to be addressed in your application.

How to Apply

• A cover letter of 2 to 3 pages detailing how you satisfy the essential work‑related requirements listed in the attached JDF.
• A current resume/CV that clearly shows your experience relevant to this role.
• The names and contact details of two professional referees, preferably for one to be your current supervisor or manager.

Please ensure you bring these documents to the online application in time, as submissions after 4:00pm will not be accepted. Late or email applications will not be considered.

Contact

For further job‑related information, contact Amanda Christensen at 08 9956 2***. If you experience difficulties while applying online, please contact Employee Services at 13 44 77 for immediate assistance during business hours.