Referral Officer

WA Country Health Service; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

12% employer contributed superannation

Salary packaging arrangements

Professional development opportunities

Flexible working arrangements

Flexible leave arrangements

Job summary

The WA Country Health Service is seeking a fixed-term Full Time position to support centralized coordination of transitional care for older people across country and metropolitan WA. The role screens referrals, navigates pathways from hospital to community care, and ensures timely discharge with safe referral navigation.

Applicants should have strong analytical ability, teamwork, and reporting skills, plus extensive administrative experience. PEHA and privacy considerations apply.

Qualifications

• High level analytical and conceptual skills.
• Demonstrated ability to work in a multi-disciplinary team independently and to communicate with staff at all levels.
• Strong written communication skills including report writing.
• Extensive administrative experience and highly developed time management skills.
• High level of computer literacy with experience using databases and office software.
• Ability to maintain confidentiality and exercise discretion.

Responsibilities

• Screens initial referrals of patients to determine the most appropriate transitional or respite care options.
• Navigate older adults’ pathway from hospital into community care with timely discharge.
• Coordinate and liaison across country and metropolitan WA health services for transitional care.

Job description

This is a Fixed Term Full Time appointment until 30 June 2028, with the possibility of extension(s) and/or permanency.

Position Profile

This position supports the central coordination of services across country and metropolitan WA for transitional care for older people. Screens initial referrals of all patients to ensure provision of the most appropriate transitional or respite care options and to ensure timely discharge of older people from hospital. Navigates older adults’ pathway of care from hospital into community care; ensuring suitable, timely and safe referral navigation.

Area Profile

The WA Country Health Service is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Suitability Criteria

Suitability recognises that a range of factors contribute to merit, including skills, knowledge, abilities, behaviours, ethical alignment and relevant operational requirements. The suitability requirements below are derived from the Job Description Form and define what will be assessed to determine your suitability for the role:

• High level analytical and conceptual skills.
• Demonstrated ability to work in a multi-disciplinary team independently and proven ability to communicate with and gain the cooperation of staff at all levels.
• Demonstrated high level written communication skills including report writing.
• Extensive administrative experience and highly developed time management skills.
• Demonstrated high level of computer literacy with experience using a wider range of computer software applications including databases.
• Demonstrated ability to always maintain confidentiality and exercise discretion.

Employee Benefits

In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here.
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

For Further Job Related Information

We encourage you to contact Juliette Wainwright on 0408 927 226.

Applicants Are Required To Provide

• A statement addressing the suitability criteria above (in no more than 3 pages), outlining your skills, experience, knowledge and what you will bring to the role
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au).

Eligibility to Apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).

If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.