Retirement Village Operations Coordinator

RFBI; Central Coast; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual Leave loading 17.5%

Salary packaging up to AU$18,550

Job summary

RFBI is seeking a Retirement Living Village Coordinator to oversee day-to-day operations of a Retirement Village across NSW. The role focuses on compliance with RFBI standards and delivering excellent customer service to residents and families.

You will manage administrative tasks, contracts, data entry in the Resident Management system (Epicor), and coordinate with stakeholders to maintain high occupancy and service quality.

Qualifications

• Minimum of 2 years administrative experience, preferably in Retirement Village settings.
• Proven adaptability to changing environments and priorities.
• Track record of delivering excellent customer service.
• Excellent communication and interpersonal skills, including the ability to communicate health and emotional changes of residents accurately and promptly.
• Ability to travel throughout the network of villages as required.

Responsibilities

• Assist in setup and administration of Retirement Village units, ensuring compliance with RFBI standards and legal requirements.
• Populate and execute Retirement Village Contracts with delegated parties.
• Accurately input resident data into the Resident Management system (Epicor) and manage departures
• Professionally manage day-to-day village operations
• Ensure compliance with legislative requirements and establish effective relationships with stakeholders.
• Monitor Village financial performance, delivering high-quality services within budget.
• Support sales, marketing, and customer satisfaction efforts, maintaining high occupancy and satisfaction levels.
• Implement risk management strategies, drive continuous improvement, and participate in professional development programs.

Skills

Administrative

Customer service

Communication skills

Tools

Epicor ERP

Job description

RFBI is seeking a Retirement Living Village Coordinator to oversee day-to-day operations of a Retirement Village across NSW. The role focuses on compliance with RFBI standards and delivering excellent customer service to residents and families.

You will manage administrative tasks, contracts, data entry in the Resident Management system (Epicor), and coordinate with stakeholders to maintain high occupancy and service quality.