Retirement Living Village Coordinator

RFBI; Central Coast; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual Leave loading 17.5%

Salary packaging up to AU$18,550

Job summary

RFBI is seeking a Retirement Living Village Coordinator to oversee day-to-day operations of a Retirement Village across NSW. The role focuses on compliance with RFBI standards and delivering excellent customer service to residents and families.

You will manage administrative tasks, contracts, data entry in the Resident Management system (Epicor), and coordinate with stakeholders to maintain high occupancy and service quality.

Qualifications

• Minimum of 2 years administrative experience, preferably in Retirement Village settings.
• Proven adaptability to changing environments and priorities.
• Track record of delivering excellent customer service.
• Excellent communication and interpersonal skills, including the ability to communicate health and emotional changes of residents accurately and promptly.
• Ability to travel throughout the network of villages as required.

Responsibilities

• Assist in setup and administration of Retirement Village units, ensuring compliance with RFBI standards and legal requirements.
• Populate and execute Retirement Village Contracts with delegated parties.
• Accurately input resident data into the Resident Management system (Epicor) and manage departures
• Professionally manage day-to-day village operations
• Ensure compliance with legislative requirements and establish effective relationships with stakeholders.
• Monitor Village financial performance, delivering high-quality services within budget.
• Support sales, marketing, and customer satisfaction efforts, maintaining high occupancy and satisfaction levels.
• Implement risk management strategies, drive continuous improvement, and participate in professional development programs.

Skills

Administrative

Customer service

Communication skills

Tools

Epicor ERP

Job description

Full-Time Opportunity Available

Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI is an independent, not-for-profit organisation operating in NSW and ACT. We are an award-winning, leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. We operate 22 residential aged care villages, 20 retirement villages, and a range of home and community services across NSW and the ACT.

About Us:

Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI is an independent, not-for-profit organisation operating in NSW and ACT. We are an award-winning, leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. We operate 22 residential aged care villages, 20 retirement villages, and a range of home and community services across NSW and the ACT.

Role Overview:

The Retirement Living Village Coordinator is responsible for the day-to-day operations of a Retirement Village, ensuring compliance with organisational policies, legal requirements, and maintaining high standards of customer service. You will operate within your professional scope and the professional and ethical framework.

Key Responsibilities:

• Assist in setup and administration of Retirement Village units, ensuring compliance with RFBI standards and legal requirements.
• Populate and execute Retirement Village Contracts with delegated parties.
• Accurately input resident data into the Resident Management system (Epicor) and manage departures
• Professionally manage day-to-day village operations
• Ensure compliance with legislative requirements and establish effective relationships with stakeholders.
• Monitor Village financial performance, delivering high-quality services within budget.
• Support sales, marketing, and customer satisfaction efforts, maintaining high occupancy and satisfaction levels.
• Implement risk management strategies, drive continuous improvement, and participate in professional development programs.

Qualifications and Experience:

• Minimum of 2 years administrative experience, preferably in Retirement Village settings.
• Proven adaptability to changing environments and priorities.
• Track record of delivering excellent customer service.
• Excellent communication and interpersonal skills, including the ability to communicate health and emotional changes of residents accurately and promptly.
• Ability to travel throughout the network of villages as required.

What you'll get in return:

• Be a part of a supportive & friendly environment
• The opportunity to develop and grow within this organisation
• 17.5% Annual Leave loading
• Eligible for 'not for profit' salary packaging up to $18,550 Benefits - Increase your package

Application Deadline: 29 July 2026