Retirement Village Growth & Sales Manager

Torbay Lifestyles & Care; Hervey Bay; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Discounts program

Professional development

Employee assistance program

Work-life balance

Flexible work arrangements

Job summary

Torbay Lifestyles & Care is seeking a Retirement Village & Sales Manager to oversee operations, drive occupancy and lead a diverse team in Hervey Bay. The role focuses on resident wellbeing, compliance, budgeting and stakeholder engagement to deliver high-quality care and services.

You will manage sales processes, maintain strong community relationships and promote continuous improvement, while aligning with organisational values and strategic objectives.

Qualifications

• Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience.
• Training/experience in sales, customer relationship management, or stakeholder engagement (desirable).

Responsibilities

• Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
• Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
• Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
• Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
• Oversee village operations including safety, security, emergency systems and risk management
• Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs; Manage financial performance including budgeting, expenditure control and variance reporting
• Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
• Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities

Skills

People management

Sales targets

CRM

Stakeholder engagement

Communication

Organisation

Data analysis

Networking

Education

Business/Marketing qualification or 3+ years industry experience

Tools

Microsoft Office

Job description

Torbay Lifestyles & Care is seeking a Retirement Village & Sales Manager to oversee operations, drive occupancy and lead a diverse team in Hervey Bay. The role focuses on resident wellbeing, compliance, budgeting and stakeholder engagement to deliver high-quality care and services.

You will manage sales processes, maintain strong community relationships and promote continuous improvement, while aligning with organisational values and strategic objectives.