Retirement Living Community Manager - East Melbourne (12m FTC)

Uniting AgeWell Limited; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 + $2,65

Comprehensive Employee Assistance Plan

Not-for-profit, values-based employer

Job summary

Uniting AgeWell in Melbourne's East is seeking a Community Manager for a 12-month fixed term to lead our independent retirement living communities. You will oversee operations, resident services, and occupancies across 150 living units in the Eastern portfolio.

You will supervise staff, manage budgets, resolve complaints, and drive customer engagement, ensuring high standards of care and service for residents and visitors. Australian working rights required.

Qualifications

• Minimum of 3 years’ experience in Retirement or housing related environment supervision or relevant industry experience (desirable)
• Experience and expertise in relating to and managing a diverse range of people with a strong focus on customer service
• Understanding of the financial aspects of apartments and housing
• Excellent knowledge and experience in the Hotel environment/retirement village or residential aged care with a commitment to high standards of care for residents
• Experience in relating to a diverse range of people
• Willingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff

Responsibilities

• Serve as the first point of contact for all general enquiries, property management and apartment resales to achieve and maintain optimal occupancy, and foster a supportive, welcoming and engaging environment for residents and their guests
• Ensure staff supervision is effective and in line with Uniting AgeWell policies, procedures and expectations
• Ensure complaints and disputes are managed and resolved efficiently and effectively and in line with Uniting Age Well’s obligations.
• Ensure budgets are maintained within their portfolio (Resident & Minor works Budgets)
• Support and drive customer engagement and activation within communities

Job description

Uniting AgeWell in Melbourne's East is seeking a Community Manager for a 12-month fixed term to lead our independent retirement living communities. You will oversee operations, resident services, and occupancies across 150 living units in the Eastern portfolio.

You will supervise staff, manage budgets, resolve complaints, and drive customer engagement, ensuring high standards of care and service for residents and visitors. Australian working rights required.