Assistant Retirement Community Manager

Australian Unity; Melbourne; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Well-Being leave

Parental leave

Referral program

Employee Assistance Program

Employee discounts

Maxxia rewards

Job summary

Australian Unity Limited is seeking two Assistant Retirement Community Managers to support the smooth operation of our retirement villages in Melbourne. Roles are based at Victoria Grange Retirement Village in Vermont South and Walmsley Retirement Village in Kilsyth, with permanent part-time arrangements.

You will assist the Retirement Community Manager with day-to-day operations, administrative leadership, budgeting, resident activity coordination, and stakeholder liaison to deliver a

Qualifications

• Previous experience in retirement living or a similar role (desirable)
• Strong administrative, organisational and multitasking skills
• Excellent customer service and relationship-building abilities
• Experience in a fast-paced environment where priorities can change quickly
• Financial administration and budgeting skills
• Proactive approach with well-developed problem-solving capabilities
• Ability to work independently while contributing to a team environment

Responsibilities

• Supporting the day-to-day operations of the retirement community
• Assisting in the leadership of administration, maintenance, gardening and contracted service teams
• Building strong relationships with residents and responding to enquiries in a timely and professional manner
• Coordinating resident activities, events and community initiatives
• Assisting with budgeting, financial administration, reporting and invoice processing
• Supporting compliance and continuous improvement activities
• Liaising with contractors, suppliers and key stakeholders
• Working collaboratively with Resident Committees to understand community needs and opportunities

Skills

Administrative skills

Organisational skills

Multitasking

Customer service

Relationship-building

Fast-paced environment

Budgeting skills

Proactive problem-solving

Independent work

Job description

Are you an organised, customer-focused professional who thrives in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and creating exceptional community experiences?

We are seeking two Assistant Retirement Community Managers to join our friendly teams across our retirement villages in Melbourne. Opportunities are available at Victoria Grange Retirement Village in Vermont South and Walmsley Retirement Village in Kilsyth.

These rewarding roles play a key part in supporting the day-to-day operations of our vibrant retirement communities, helping residents enjoy a connected, engaging, and fulfilling lifestyle.

Both positions are Permanent Part-Time, with the following work arrangements:

• Victoria Grange Retirement Village (Vermont South): Monday to Thursday, 9:00am - 5:00pm
• Walmsley Retirement Village (Kilsyth): Full-time opportunity with flexibility to work part-time Tuesday to Friday, 9:00am - 5:00pm

About the Role

Working alongside the Retirement Community Manager, you will support the smooth and efficient operation of the village while helping to deliver an exceptional resident experience.

Key responsibilities include:

• Supporting the day-to-day operations of the retirement community
• Assisting in the leadership of administration, maintenance, gardening and contracted service teams
• Building strong relationships with residents and responding to enquiries in a timely and professional manner
• Coordinating resident activities, events and community initiatives
• Assisting with budgeting, financial administration, reporting and invoice processing
• Supporting compliance and continuous improvement activities
• Liaising with contractors, suppliers and key stakeholders
• Working collaboratively with Resident Committees to understand community needs and opportunities

About You

You are a capable and adaptable professional who enjoys variety and can confidently manage competing priorities.

To be successful, you will bring:

• Previous experience in retirement living or a similar role (highly desirable)
• Strong administrative, organisational and multitasking skills
• Excellent customer service and relationship-building abilities
• Experience working in a fast-paced environment where priorities can change quickly
• Financial administration and budgeting skills
• A proactive approach with well-developed problem-solving capabilities
• The ability to work independently while contributing positively to a team environment

What's on Offer?

At Australian Unity, we value our people and the meaningful contribution they make every day. In return, we offer:

• Additional annual Well-Being and Community Leave days
• 14 weeks paid parental leave for both parents, plus our Bump to Baby program for eligible employees
• Employee Referral Program with generous referral incentives
• Employee Assistance Program for you and your immediate family
• Discounts across a range of Australian Unity products and services
• Access to Maxxia Rewards, offering discounts on retail, travel, entertainment, dining and more

Why Join Us?

This is an opportunity to become part of a welcoming community where no two days are the same. You'll play an important role in enhancing the resident experience, supporting village operations, and helping create a place residents are proud to call home.

If you're looking for a varied role where you can make a genuine impact while working with a supportive team, we'd love to hear from you.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan