Retail Tech & Service Consultant

Telstra Corporation; Traralgon; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Telstra Discounts

Parental leave 16 weeks

Flexible working hours

Job summary

Telstra Corporation is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will contribute to customer satisfaction and store performance while upholding Telstra’s retail standards.

You will be the trusted expert, providing guidance on tech solutions to enhance customers’ lives. The role emphasizes autonomy, teamwork, and a focus on delivering positive experiences in-store.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Ability to tailor solutions and upsell where appropriate.
• Proactive and resilient with a positive demeanor.
• Experience in retail or customer service is a plus.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Be the go-to tech expert with up-to-date knowledge of Telstra offerings.
• Aim to meet and exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming store environment.

Skills

Great communication skills

Solution-oriented

Sales drive

Customer-facing experience

Job description

Telstra Corporation is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will contribute to customer satisfaction and store performance while upholding Telstra’s retail standards.

You will be the trusted expert, providing guidance on tech solutions to enhance customers’ lives. The role emphasizes autonomy, teamwork, and a focus on delivering positive experiences in-store.