Retail Tech Consultant - Customer Service & Sales

Telstra Corporation; Australia; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Telstra discount

Parental leave

Extra day off

Cultural leave

Blood donor leave

Flexible hours

Learning programs

Career growth

Job summary

Telstra Retail in-store role is seeking a Retail Customer Service & Sales Consultant to help customers choose products and services, activate accounts, and troubleshoot basic issues while delivering friendly, proactive service.

You will stay updated on gadgets and plans, using consultative selling to meet KPIs and support a welcoming store environment. Telstra offers flexible hours, staff discounts, and growth opportunities within the company.

Qualifications

• Excellent communication and customer service skills.
• Ability to explain products and services clearly.
• Sales-driven with KPI focus.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with product selection and activation.
• Troubleshoot basic issues and provide solutions.
• Deliver exceptional in-store experiences.
• Collaborate with team to meet store goals.

Skills

Communication

Solution-oriented

Sales

Learning

Resilience

Customer facing

Job description

Telstra Retail in-store role is seeking a Retail Customer Service & Sales Consultant to help customers choose products and services, activate accounts, and troubleshoot basic issues while delivering friendly, proactive service.

You will stay updated on gadgets and plans, using consultative selling to meet KPIs and support a welcoming store environment. Telstra offers flexible hours, staff discounts, and growth opportunities within the company.