Customer-Centric Retail Tech & Sales Consultant

Telstra Corporation; Australia; Remote; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Telstra service discounts

16 weeks parental leave

Flexible working hours

Future Ready training & LinkedIn学习

Job summary

Telstra is seeking a Retail Consultant to provide frontline support, assist customers with product selection, service activation, and troubleshooting. You will contribute to customer satisfaction and store performance while maintaining Telstra's retail standards.

You will deliver exceptional experiences, act as a tech expert, and collaborate with your team to achieve store goals. The role emphasizes learning, resilience, and a customer-facing mindset.

Qualifications

• Great communication skills for customer interactions.
• Solution-oriented approach to tailoring customer solutions.
• Strong drive to meet and exceed sales targets.
• Willingness to learn about products and services.
• Resilient and positive in a fast-paced retail environment.
• Customer-facing experience is a plus but not required.

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is seeking a Retail Consultant to provide frontline support, assist customers with product selection, service activation, and troubleshooting. You will contribute to customer satisfaction and store performance while maintaining Telstra's retail standards.

You will deliver exceptional experiences, act as a tech expert, and collaborate with your team to achieve store goals. The role emphasizes learning, resilience, and a customer-facing mindset.