Retail Team Leader

Totally Workwear; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Totally Workwear is seeking an experienced Team Leader for its Brookvale store in NSW to drive daily operations and sales growth, leading a team of retail staff and managing relationships with both retail customers and local businesses.

You will oversee inventory, merchandising, rostering, and store compliance while delivering outstanding service and product knowledge, building a positive, high‑performing work environment.

Qualifications

• Experience in retail or store management.
• Exposure to trade, industrial, or B2B customers (advantage).
• Strong leadership and team development skills.
• Excellent communication and relationship-building ability.

Responsibilities

• Lead, motivate and develop a team to deliver excellent service and achieve store targets.
• Strengthen relationships with existing customers while developing new retail and commercial opportunities.
• Oversee daily store operations including inventory control, merchandising, and compliance with procedures.
• Deliver product knowledge and service excellence to retail and business customers.
• Recruit and mentor staff to maintain a high-performing team.
• Maintain store presentation and product displays per brand guidelines.
• Manage rostering, reporting and store administration for smooth operations.

Skills

Retail management

Leadership

Customer service

Communication

Team development

POS systems

Tools

POS systems

Retail management software

Job description

Totally Workwear is Australia’s largest network of workwear and uniform specialists, providing high-quality workwear, uniforms, and safety solutions to businesses, trades, and industry professionals.

Our business forms part of a well‑established multi‑site franchise group operating 23 locations across VIC, QLD, NSW and NZ, servicing both retail customers and a large commercial client base. We pride ourselves on delivering exceptional customer service, strong product expertise, and reliable uniform solutions that support businesses across a wide range of industries.

As part of our continued growth in NSW, we are seeking an experienced Team Leader to lead the next phase of our Brookvale store's development.

Totally Workwear | Full Time | Berwick

About Totally Workwear

Totally Workwear is Australia’s largest network of workwear and uniform specialists, providing high-quality workwear, uniforms, and safety solutions to businesses, trades, and industry professionals.

Our business forms part of a well‑established multi‑site franchise group operating 23 locations across VIC, QLD, NSW and NZ, servicing both retail customers and a large commercial client base. We pride ourselves on delivering exceptional customer service, strong product expertise, and reliable uniform solutions that support businesses across a wide range of industries.

As part of our continued growth in NSW, we are seeking an experienced Team Leader to lead the next phase of our Brookvale store's development.

The Role

This is an exciting opportunity to lead an established store building on an existing customer base while expanding retail and commercial opportunities in the surrounding area.

You will be responsible for managing daily operations, leading the team, and driving sales growth across both retail customers and local business accounts.

Key Responsibilities

• Lead, motivate and develop a team of retail staff to deliver excellent service and achieve store performance targets.
• Drive store growth by strengthening relationships with existing customers while developing new retail and commercial opportunities in the local area.
• Oversee all day‑to‑day store operations including inventory control, stock management, merchandising, and compliance with company procedures.
• Deliver exceptional service and product expertise to ensure a positive experience for both retail and business customers.
• Recruit, train and mentor staff, fostering a positive and high‑performing team environment.
• Maintain high standards of store presentation and product displays in line with brand guidelines.
• Manage rostering, reporting, and store administration to ensure smooth store operations.

About You

• Experience in retail or store management
• Exposure to trade, industrial, or B2B customers (highly regarded)
• Strong leadership and team development skills
• Excellent communication and relationship‑building ability
• Strong organisation and operational management skills
• Experience using POS and retail management systems

Why Join Us

• Be part of a growing multi-site franchise group
• Work in a stable industry supporting trades, construction and local businesses
• Opportunities for career progression across our wider store network
• Staff discounts across our workwear and safety product range