Retail Team Lead: Service & Ops

Reddy Express; Cairns Regional; On-site; AUD 52,000 - 65,000; Full time

Job summary

Reddy Express Cairns is seeking an Assistant Manager to support daily store operations and lead a small team, ensuring top-tier customer service. The role emphasizes teamwork, coaching, and a positive store environment.

You will assist with rostering, stock management, reporting, and the implementation of health and safety policies, working closely with management to drive store performance and customer satisfaction.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Excellent communication skills and professional conduct.
• Ability to deliver exceptional customer service and training to others.
• Demonstrated adaptability to change and fast-paced environments.
• Strong attention to detail and accuracy in tasks.
• Proven ability to work effectively within a team.

Responsibilities

• Assist with day-to-day store operations.
• Provide outstanding customer service and support training.
• Coordinate rostering and stock management.
• Prepare reports and ensure health and safety policies are followed.

Skills

Leadership

Communication

Customer service/training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express Cairns is seeking an Assistant Manager to support daily store operations and lead a small team, ensuring top-tier customer service. The role emphasizes teamwork, coaching, and a positive store environment.

You will assist with rostering, stock management, reporting, and the implementation of health and safety policies, working closely with management to drive store performance and customer satisfaction.