Retail Supervisor - Uniform Shop

St Hildas School; Gold Coast City; On-site; AUD 32,000 - 40,000; Part time

Job summary

St Hilda's School Gold Coast Queensland is seeking an experienced Retail Supervisor to lead the School Uniform Shop operations, overseeing stock, customer service, and a small team of casual staff. This role reports to the Operations Manager and is on-site, four days a week during term time.

You will manage stock levels, handle POS, assist with fittings, coordinate online orders, and work closely with administration to deliver exceptional service to students, parents and staff within a

Qualifications

• Three to five years' retail experience, with supervisory or managerial experience essential.
• Proficiency with point-of-sale systems, online sales platforms and Microsoft Office (Word and Excel).
• Strong communication skills and the ability to assist a diverse customer base of parents, students and staff.
• Demonstrated ability to lead and motivate a team in a fast-paced environment.
• Excellent time management, attention to detail and multitasking ability.
• A friendly, approachable and patient manner, with exceptional personal presentation.
• Alignment with the values and Christian ethos of a faith-based girls' school.

Responsibilities

• Oversee the day-to-day running of the Uniform Shop and maintain high visual merchandising standards.
• Advise customers and the team on sizing, product selection and availability.
• Resolve enquiries and complaints with a solutions-focused approach.
• Assist with fitting sessions during peak periods and during the start of the school year.
• Collaborate with School administration on special requests, uniform changes and new product launches.
• Forecast, purchase and control stock; check and approve supplier invoices on receipt.
• Oversee stocking, shelving and stock takes; manage online uniform orders.
• Act as key liaison with suppliers and work with the Operations Manager on annual orders.
• Operate the point-of-sale system and balance end-of-day takings; assist with sales reporting.
• Liaise with Finance on invoices, payments and reconciliation.
• Supervise, train and develop Retail staff; meet with the Operations Manager on performance.
• Uphold WHS, child safety and School policy requirements in the store.

Skills

Point-of-sale systems

Online sales platforms

Microsoft Office

Team leadership

Job description

Retail Supervisor (Uniform Shop)

St Hilda's School Gold Coast Queensland

Part Time Term Time Contract - 30 Hours/week, 8.15am - 4.15pm (maternity leave cover)

Commencing: 07 January 2027 - 30 November 2027

St Hilda's School is seeking an experienced, personable Retail Supervisor to oversee the daily operations of our School Uniform Shop. You will lead the Retail Coordinator and casual Retail Assistants, working together to keep stock levels healthy, and ensure that every student, parent and staff member who walks through the door receives exceptional service.

You will share a genuine commitment to working within a faith-based, girls' school environment, with personal conduct that reflects warmth, integrity, and the values and Christian ethos of St Hilda's School.

This is a front-facing, on-campus position for someone who enjoys the rhythm of a busy retail environment and takes genuine pride in serving a school community.

This role is 4 days per week, Monday , Tuesday, Thursday, Friday - 30hrs/week, 7.5 hours per day (Term Time), on site.

About Us

Located on Queensland's Gold Coast, we are one of Australia's leading independent Anglican Day and Boarding Schools for girls from Pre-Prep to Year 12. With an enviable reputation of excellence in girls' education and world class facilities, St Hilda's School has a long and proud history of outstanding academic achievement, grounded in strong Anglican Christian values.

About the Position

Reporting to the Operations Manager your key responsibilities will include but are not limited to:

1. Retail operations and customer engagement

• Oversee the day-to-day running of the Uniform Shop, maintaining high visual merchandising standards
• Advise customers and the team on sizing, product selection and availability
• Resolve enquiries and complaints with a solutions-focused approach
• Assist with fitting sessions during peak periods, such as the start of the school year
• Collaborate with School administration on special requests, uniform changes and new product launches

2. Stock and supplier management

• Forecasting, purchase and control stock, forecast needs, and check and approve supplier invoices on receipt
• Oversee stocking, shelving and stock takes
• Manage online uniform orders, keeping stock on hand accurate in TASS and My Student Account
• Act as key liaison with suppliers, working with the Operations Manager on annual orders

3. Financial management

• Operate the point-of-sale system and balance end-of-day takings, including daily cash handling
• Assist the Operations Manager with sales reporting, budget forecasting and pricing
• Liaise with the Finance Department on invoices, payments and reconciliation

4. Team leadership

• Supervise, train and develop Retail staff in product knowledge, customer service and retail systems
• Meet regularly with the Operations Manager on performance and staff development

5. Safety and compliance

• Uphold WHS, child safety and School policy requirements in the store

About You

• Three to five years' retail experience, with supervisory or managerial experience essential
• Proficiency with point-of-sale systems, online sales platforms and Microsoft Office (Word and Excel)
• Strong communication skills and the ability to assist a diverse customer base of parents, students and staff
• Demonstrated ability to lead and motivate a team in a fast-paced environment
• Excellent time management, attention to detail and multitasking ability
• A friendly, approachable and patient manner, with exceptional personal presentation
• Alignment with the values and Christian ethos of a faith-based girls' school, with personal conduct that reflects warmth and integrity

Why Join St Hilda's School?

Be part of a passionate values-driven community which embraces collaboration and innovation and supports staff wellbeing and professional growth. We are a community which promotes belonging and connectedness. We offer staff onsite parking, access to Fitness Passport (discounted gym memberships), a comprehensive employee assistance program and professional development opportunities. Enjoy the convenience of an onsite co-located Early Learning Centre at very reasonable rates, providing peace of mind and proximity for staff with young families.

As a prospective member of the St Hilda's Community, you must be willing to support the Code of Conduct and the stated values and Anglican Ethos of the School.