Retail Supervisor: Lead Teams, Elevate Service

Specsavers; Newcastle-Maitland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Pathway to ownership

Brand partnerships exposure

Two free glasses per year

Birthday leave

Volunteer leave

Specsavers Perks app

Job summary

Specsavers in Newcastle NSW is seeking a Supervisor to lead store teams, deliver exceptional customer service, and drive day-to-day operations. You will support Retail Managers and Store Partners while developing your leadership skills in a renowned optical-retail environment.

The role offers opportunities for growth, including our Pathway to ownership, exposure to top fashion brands, and additional leave benefits. If you’re proactive, customer-focused and thrive in a fast-paced setting, join us.

Qualifications

• Experience in retail leadership and coaching.
• Proven ability to deliver personalised customer service.
• Strong problem-solving and communication skills.
• Ability to stay calm under pressure during busy periods.

Responsibilities

• Lead and develop store teams to deliver exceptional service.
• Oversee day-to-day store operations and standards.
• Support Retail Managers and Store Partners in daily activities.
• Drive performance across Optical and Audiology services.

Skills

Leadership

Customer service

Problem-solving

Calm under pressure

Team development

Job description

Specsavers in Newcastle NSW is seeking a Supervisor to lead store teams, deliver exceptional customer service, and drive day-to-day operations. You will support Retail Managers and Store Partners while developing your leadership skills in a renowned optical-retail environment.

The role offers opportunities for growth, including our Pathway to ownership, exposure to top fashion brands, and additional leave benefits. If you’re proactive, customer-focused and thrive in a fast-paced setting, join us.