Retail Supervisor

Waymark Hotels; Whitsunday Regional; On-site; AUD 65,000 - 80,000; Full time

Job summary

Hotel Metropole is seeking a driven Retail Supervisor to oversee multiple bottle shop outlets in a regional Queensland town. You’ll lead daily operations, mentor staff and maintain high service standards while driving sales and ensuring regulatory compliance.

Join a dynamic hospitality group offering leadership growth and a strong team culture in a vibrant community, with onsite and offsite retail locations.

Qualifications

• Experience in a retail supervisory role with a focus on customer service.
• Proven leadership and ability to motivate a team.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily operations, stock control, merchandising and customer service.
• Lead and mentor retail staff, providing guidance and training.
• Enhance customer experience, resolve issues, and create a welcoming environment.
• Monitor stock levels, manage orders, ensure shelves are stocked and priced.
• Implement promotions to drive sales and profitability.
• Ensure compliance with liquor licensing regulations and health & safety guidelines.

Skills

Leadership

Customer service

Team mentoring

Stock management

Communication

Flexible schedule

Job description

ABOUT US

Hotel Metropole is seeking a driven and high-performing Retail Supervisor to help lead our portfolio of bottleshops in the thriving regional town of Proserpine. This is an exciting opportunity to take ownership of multiple retail brands across both onsite and offsite locations. Located just minutes from Airlie Beach, you’ll enjoy the lifestyle benefits of one of Queensland’s most sought-after regions while advancing your leadership career with an emerging hospitality group.

ABOUT US

Hotel Metropole operates a dynamic multi-site retail liquor network across three outlets – Cheers Liquor Barn, Drive Through, and Cheers Bottle Shop at Fresh Fields Shopping Centre. Collectively, these high-performing, community-driven outlets provide a comprehensive range of beer, wine, and spirits. They uphold strong retail standards while delivering outstanding service to both locals and visitors seven days a week.

THE ROLE

As Retail Supervisor, you’ll be instrumental in ensuring our bottle shop runs smoothly, efficiently, and with a focus on customer satisfaction. This role offers a great opportunity to enhance your retail and leadership skills while supporting daily operations and maintaining high standards of service.

WHAT YOU'LL DO:

• Lead and Manage: Oversee the daily operations, including stock control, merchandising, and customer service, ensuring everything runs smoothly.
• Support and Mentor: Help lead a team of retail staff, providing guidance, motivation, and training to help them achieve their best.
• Enhance Customer Experience: Deliver excellent customer service, resolve issues, and create a welcoming shopping environment for all customers.
• Inventory and Stock Management: Monitor stock levels, manage orders, and ensure that shelves are well-stocked and products are priced correctly.
• Sales and Promotions: Implement strategies to drive sales and promote special offers, ensuring maximum profitability.
• Compliance and Safety: Ensure adherence to all relevant liquor licensing regulations and health & safety guidelines, keeping the store safe for both customers and staff.

WHY YOU'LL LOVE WORKING WITH US:

• Growth Opportunities: We are committed to developing our staff and offer career progression and training to help you grow in retail and leadership roles.
• Team-Oriented Culture: You’ll be part of a collaborative and supportive team where your ideas are valued and your contributions are recognized.
• Community-Focused: Enjoy working in Mount Isa, a vibrant and close-knit regional town with a strong sense of community.
• Recognition and Rewards: We celebrate success and offer incentives and rewards for great performance.
• Competitive Salary: Enjoy a competitive salary package and the opportunity to grow within a respected local business.

MANDATORY REQUIREMENTS:

• RSA (Responsible Service of Alcohol): Required to ensure safe and responsible alcohol service in the store.

WHAT WE'RE LOOKING FOR:

• A natural leader with the ability to motivate and inspire a team.
• A passion for delivering exceptional service and exceeding customer expectations.
• Quick-thinking and resourceful, able to address challenges and resolve issues efficiently.
• Collaborative and willing to pitch in wherever needed to ensure store success.
• Proven experience in a similar role with a focus on customer service and operational efficiency.
• Ability to communicate effectively with both customers and team members.
• Strong organisational and time-management skills to handle stock management and store operations.
• Flexibility with availability, willingness to work evenings, weekends, and public holidays as needed.