Retail Bottleshop Manager

Star Group Management; Toowoomba Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Star Liquor in Toowoomba is seeking a Retail Manager for its new store, offering a hands-on leadership role in Queensland's largest independent liquor group.

You will oversee store operations, drive customer service excellence, manage stock displays and pricing, lead the team, and liaise with the local coaching network.

Expect a 45-hour week including weekends and evenings; RSA certification and a valid driver’s licence are required.

Qualifications

• Strong understanding of sales principles and customer service practices.
• Solid communication and interpersonal skills.
• Customer service focus; friendly, helpful, confident, and engaging personality.
• Basic administration skills.

Responsibilities

• Managing the smooth-running operations of the liquor store(s) to the highest standards.
• Creating and enhancing our teams customer service ethos, imparting liquor industry knowledge in customer service, product display and management, team building and marketing implementation.
• Assisting other local sites with the management needs of satellite stores.
• Liaise with the team business coach in relation to retail operational matters.
• Monitoring defined Human Resource Management Policies and Procedures.
• Responsible for all retail staff.
• Preparing displays and presenting stock, including specials and ticket writing.
• Ensuring that staff are informed of day-to-day duties.
• Pricing of stock and maintaining stock control.
• Picking stock for internal transfers.
• Maintain cellar or liquor store in good order with a high standard of cleanliness.
• Monitoring defined staff presentation and grooming standards.
• Other incidental and peripheral duties as requested by management

Skills

Sales principles

Customer service

Communication

Interpersonal skills

Team leadership

Administration

Job description

Exciting news!!! Star Liquor is looking for the next superstar to join Queensland's largest independent liquor group as a Retail Manager at its NEW store in Toowoomba!

We need passion, enthusiasm, and someone who is ready to take the next step in their career!

So, are you ready for the challenge?

Main Duties:

Managing the smooth-running operations of our liquor store(s) to the highest standards.

Creating and enhancing our teams customer service ethos, imparting your liquor industry knowledge in the crucial areas of customer service, product display and management, team building and marketing implementation.

Assisting other local sites with the management needs of satellite stores.

Liaise with the team business coach in relation to any retail operational matters.

Monitoring defined Human Resource Management Policies and Procedures

Responsible for all retail staff

Preparing displays and presenting stock, including specials and ticket writing

Ensuring that staff are informed of day-to-day duties

Pricing of stock and maintaining stock control

Picking stock for internal transfers

Maintain cellar or liquor store in good order with a high standard of cleanliness

Monitoring defined staff presentation and grooming standards

Other incidental and peripheral duties as requested by management

Experience required:

Strong understanding of sales principles and customer servicepractices

Solid communication and interpersonalskills

Customer servicefocus; Friendly, helpful, confident, and engagingpersonality

Basic administrationskills

Licences:

RSA Certificate

Driver's licence

Approximately 45 hours per week is expected in this salaried hands-on position and will include weekends and evening work.