Retail Supervisor

IKEA Gruppe; City of Canada Bay; On-site; Confidential; Full time

Benefits offered by this job

5 weeks' Paid Annual Leave

Paid Parental Leave

Family & Community Leave

Co-worker discount 15%

Co-worker restaurant meals

Co-worker uniform provided

Free Co-worker parking

Benefits membership

Novated leasing options

EV subscription options

Superannuation salary sacrifice

Fitness Passport membership

Bonus programme

Co-worker Loyalty programme

Job summary

IKEA is seeking a Retail Supervisor to optimise sales and lead a store team. You will use your knowledge of the IKEA range, local market and customer needs to create a convenient and successful shopping experience while contributing to long‑term store profitability.

You will coach co-workers, supervise daily operations, resolve issues promptly and promote complete home furnishing solutions, maintaining merchandising standards and operational excellence.

Qualifications

• Prior experience in a similar role, highly customer-focused and fast-paced commercial retail environment.
• Experience leading, coaching and developing teams to deliver strong customer and commercial outcomes.
• A proven ability to drive sales, manage priorities, and maintain operational excellence in a busy retail environment.
• Strong commercial awareness with the ability to identify opportunities to improve sales performance and customer satisfaction.
• Confidence making day-to-day operational decisions and resolving issues in a timely manner.
• Experience delegating tasks, coordinating workflows and supporting team performance.
• Strong communication and relationship-building skills, with the ability to influence and collaborate across teams.

Responsibilities

• Supporting, coaching and developing co-workers to maximise sales and deliver a positive customer experience.
• Supervising and coordinating the daily operation of the team and providing feedback on team performance.
• Solving operational challenges and responding appropriately to urgent issues, escalating when required.
• Sharing specialist knowledge of the IKEA product range, services and tools to build team competence and confidence.
• Encouraging co-workers to promote complete home furnishing solutions that meet customer needs.
• Maintaining a clean, well-stocked, priced and commercially attractive sales area that meets IKEA merchandising standards.
• Analysing and adjusting sales space capacities through Sales Location Management to secure stock availability and improve the customer experience.

Skills

Retail leadership

Customer service

Coaching

Communication

Team development

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $32.21 base hourly pay rate + penalty rates (including on weekends, public
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• Permanent Full-time (76 hours/fortnight)
• Internal job title: Sales Coordinator
• Availability to work a rotating roster across 7 days
• You must be available Thursday, Friday and Saturday nights until 9:30pm
• Availability to work alternating weekends (Saturday and Sunday)

Recruitment process:

• Shortlisted candidates will complete a video interview.
• Successful candidates will be invited to an in-person interview with the hiring team.

November to January is one of IKEA's busiest trading periods. To support our customers during this time, we prefer co-workers not to plan holidays during these months and to maintain availability throughout the peak period.

About this work area

As Retail Supervisor, you will optimise sales performance within your area by supervising and coordinating the team, using your knowledge of the IKEA range, local market and customer needs. You will help create an enjoyable, convenient and successful shopping experience while contributing to the long-term profitability and commercial success of the store.

Your responsibilities will include:

• Supporting, coaching and developing co-workers to maximise sales and deliver a positive customer experience.
• Supervising and coordinating the daily operation of the team and providing feedback on team performance.
• Solving operational challenges and responding appropriately to urgent issues, escalating when required.
• Sharing specialist knowledge of the IKEA product range, services and tools to build team competence and confidence.
• Encouraging co-workers to promote complete home furnishing solutions that meet customer needs.
• Maintaining a clean, well-stocked, priced and commercially attractive sales area that meets IKEA merchandising standards.
• Analysing and adjusting sales space capacities through Sales Location Management to secure stock availability and improve the customer experience.

You are an experienced retail leader who enjoys developing people, driving commercial results, and creating great customer experiences. You thrive in a fast-paced environment, lead by example on the shop floor, and know how to motivate a team to achieve sales and operational goals.

You have:

• Prior experience in a similar role, highly customer-focused and fast-paced commercial retail environment.
• Experience leading, coaching and developing teams to deliver strong customer and commercial outcomes.
• A proven ability to drive sales, manage priorities, and maintain operational excellence in a busy retail environment.
• Strong commercial awareness with the ability to identify opportunities to improve sales performance and customer satisfaction.
• Confidence making day-to-day operational decisions and resolving issues in a timely manner.
• Experience delegating tasks, coordinating workflows and supporting team performance.
• Strong communication and relationship-building skills, with the ability to influence and collaborate across teams.

We need people like you

At IKEA, work is so much more than a job. Come join us!