Retail Supervisor

IKEA Gruppe; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Paid annual leave

Employee Assistance Program (EAP)

Co-worker discount

Uniform provided

Free parking

Bonus programme

Meal provisions

EV/Novated leasing options

Job summary

IKEA Gruppe in Sydney seeks a Retail Supervisor to optimise sales by leading and coaching a team, based on IKEA product knowledge and local customer needs. You will create a positive shopping experience and guide daily operations to support store profitability.

You will supervise team performance, resolve challenges, and promote complete home furnishing solutions while upholding IKEA standards and a fast-paced, guest‑centred environment.

Qualifications

• Prior experience in a similar retail leadership role.
• Strong customer-focused mindset and fast-paced commercial retail experience.
• Experience leading, coaching and developing teams to deliver customer and commercial outcomes.
• Ability to drive sales, manage priorities and maintain operational excellence.

Responsibilities

• Support, coach and develop co-workers to maximise sales and deliver a positive customer experience.
• Supervise and coordinate daily team operations and provide feedback on performance.
• Resolve operational challenges and escalate issues as needed.
• Share knowledge of IKEA products and services to build team competence.
• Encourage customers to embrace complete home furnishing solutions meeting needs.
• Maintain a clean, well-stocked and attractively merchandised sales area.

Skills

Retail leadership

Customer focus

Coaching teams

Sales drive

Communication skills

Decision making

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $32.21 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks of paid annual leave, paid parental leave, family and community leave, and more
• 24/7 access to our Employee Assistance Program (EAP) for health and wellbeing support
• 15% Co-worker discount
• Co-worker uniform provided
• Free Co-worker parking
• Rosters published 4 weeks in advance
• Bonus programme (where eligible)
• Affordable, nutritious meals and complimentary drinks in the co-worker restaurant
• Benefits Membership, providing savings and discounts on everyday expenses, entertainment, retail, and wellbeing services through hundreds of participating providers
• Co-worker Loyalty Program, offering additional employer contributions to your superannuation (where eligible)
• Novated Leasing for Electric Vehicles (EVs) through our partnership with Flare, supporting a more sustainable way to drive

Additional Information:

• Permanent Full-time (76 hours per fortnight)
• Internal job title: Sales Coordinator
• Availability to work a rotating roster across 7 days
• You must be available Thursday, Friday and Saturday nights until 9:00pm
• Availability to work alternating weekends (Saturday and Sunday)

Recruitment process

• Shortlisted candidates will complete a video interview.
• Successful candidates will be invited to an in-person interview with the hiring team.

* November to January is one of IKEA's busiest trading periods. To support our customers during this time, we prefer co-workers not to plan holidays during these months and to maintain availability throughout the peak period.

About this work area

As Retail Supervisor, you will optimise sales performance within your area by supervising and coordinating the team, using your knowledge of the IKEA range, local market and customer needs. You will help create an enjoyable, convenient and successful shopping experience while contributing to the long-term profitability and commercial success of the store.

Your responsibilities will include:

• Supporting, coaching and developing co-workers to maximise sales and deliver a positive customer experience.
• Supervising and coordinating the daily operation of the team and providing feedback on team performance.
• Solving operational challenges and responding appropriately to urgent issues, escalating when required.
• Sharing specialist knowledge of the IKEA product range, services and tools to build team competence and confidence.
• Encouraging co-workers to promote complete home furnishing solutions that meet customer needs.
• Maintaining a clean, well-stocked, priced and commercially attractive sales area that meets IKEA merchandising standards.
• Analysing and adjusting sales space capacities through Sales Location Management to secure stock availability and improve the customer experience.

You are an experienced retail leader who enjoys developing people, driving commercial results, and creating great customer experiences. You thrive in a fast-paced environment, lead by example on the shop floor, and know how to motivate a team to achieve sales and operational goals.

You have:

• Prior experience in a similar role, highly customer-focused and fast-paced commercial retail environment.
• Experience leading, coaching and developing teams to deliver strong customer and commercial outcomes.
• A proven ability to drive sales, manage priorities, and maintain operational excellence in a busy retail environment.
• Strong commercial awareness with the ability to identify opportunities to improve sales performance and customer satisfaction.
• Confidence making day-to-day operational decisions and resolving issues in a timely manner.
• Experience delegating tasks, coordinating workflows and supporting team performance.
• Strong communication and relationship-building skills, with the ability to influence and collaborate across teams.

We need people like you

At IKEA, work is so much more than a job. Come join us!