Retail Store Manager

Lagardere AWPL Travel Retail; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL Travel Retail is hiring a Full-Time Store Manager to lead our Sydney Airport outlet. You’ll drive service excellence, coach a high-performing team, and protect brand standards in a fast-paced travel retail environment.

Be the face of the store, manage operations, and foster a respectful, inclusive culture while delivering memorable customer experiences. If you’re energetic, hands-on, and ready to own your role across rotating shifts, join us on the runway to success.

Qualifications

• Proven experience in a leadership role in fast-paced retail.
• Strong communication and coaching abilities.
• Hands-on leader who thrives in a team.

Responsibilities

• Be the face of the store – set service standards.
• Lead, coach, and inspire your team to hit targets.
• Manage store operations with accountability.
• Uphold brand standards and presentation.
• Foster a respectful, values-led culture.

Skills

Leadership

Communication

Coaching

Customer Service

Job description

Full time

12h ago , from Lagardere AWPL Travel Retail

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

Take the Lead as Store Manager

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

Relay is your easy stop for your travel essentials on the go. With a wide range of drinks, snacks, and everyday must haves, plus friendly staff to help you out, it's convenience made simple - just what you need, right when you need it.

We’re looking for an energetic and committed Full-Time Store Manager to join our team at Sydney Airport. If you love leading from the front, creating outstanding customer experiences, and developing high-performing teams – this is your runway to success.

What You’ll Do:

• Be the face of the store – set the standard for service and style
• Create meaningful connections with customers – every transaction counts
• Lead, coach, and inspire your team to hit targets and shine
• Manage store operations with accountability and attention to detail
• Uphold exceptional presentation and brand standards
• Foster a respectful, values-led culture every day

What We’re Looking For:

• Experience in a similar leadership role in a high-energy retail environment
• Strong communication and coaching abilities
• Confidence to take initiative and own your role
• A “hands‑on” leader who thrives in a team setting
• Flexibility to work across rotating shifts (mornings, evenings, weekends & public holidays)
• Valid working rights & eligibility to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end‑of‑year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.