Retail Store Manager

Lagardère AWPL; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parking – Based on location we offer a

Dynamic Airport Environment – Work in変

Staff Discounts – Exclusive discounts

Career Development – Upskill and grow

Paid Parental Leave – up to 18 weeks

Employee Referral Program – Rewards &

Wellbeing Leave – Paid Wellbeing Day

Employee Assistance Program - TELUS 24

Job summary

Lagardère AWPL at Sydney Airport is seeking a dynamic Full-Time Store Manager to lead a fast-paced retail team, drive outstanding customer experiences, and uphold brand standards.

Join a global travel retail network with 150+ stores across Australia and New Zealand, where you’ll coach staff, set service levels, and deliver commercial results in a dynamic airport environment.

Qualifications

• Experience in a similar leadership role in a high-energy retail environment.
• Strong communication and coaching abilities.

Responsibilities

• Be the face of the store – set the standard for service and style
• Create meaningful connections with customers – every transaction counts
• Lead, coach, and inspire your team to hit targets and shine
• Manage store operations with accountability and attention to detail
• Uphold exceptional presentation and brand standards
• Foster a respectful, values-led culture every day

Skills

Leadership

Retail experience

Communication

Coaching

Job description

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

Take the Lead as Store Manager

Relay is your easy stop for your travel essentials on the go. With a wide range of drinks, snacks, and everyday must haves, plus friendly staff to help you out, it's convenience made simple - just what you need, right when you need it.

We’re looking for an energetic and committed Full-Time Store Manager to join our team at Sydney Airport. If you love leading from the front, creating outstanding customer experiences, and developing high-performing teams – this is your runway to success.

What You’ll Do:

• Be the face of the store – set the standard for service and style
• Create meaningful connections with customers – every transaction counts
• Lead, coach, and inspire your team to hit targets and shine
• Manage store operations with accountability and attention to detail
• Uphold exceptional presentation and brand standards
• Foster a respectful, values-led culture every day

What We’re Looking For:

• Experience in a similar leadership role in a high-energy retail environment
• Strong communication and coaching abilities

  Perks & Benefits:

  • Parking – Based on location we offer free/subsidised airport parking for our employees
  • Dynamic Airport Environment – Work where no two days are the same
  • Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
  • Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
  • Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
  • Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
  • Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
  • Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

  We Value Diversity & Inclusion

  AtLagardèreAWPL,we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

  Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.