Assistant Store Manager | Duty Free Airport

Lagardère AWPL; Luddenham; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL is seeking a Full Time Assistant Store Manager for the Duty-Free team at Western Sydney International Airport. You will lead the store, coach staff, and ensure outstanding customer experiences in a high-energy travel retail environment.

Join a dynamic team at Australia’s largest travel retail operator, with opportunities for development and exposure to premium brands in a fast-paced airport setting.

Qualifications

• Experience in a leadership role within a fast-paced retail environment.
• Strong communication and people-management skills.
• Willingness to work across rotating shifts, including weekends and public holidays.

Responsibilities

• Lead store team to deliver exceptional customer service and sales results.
• Support Store Manager with daily operations and staff engagement.
• Coach and develop team members to uphold presentation and standards.
• Ensure compliance with safety and security guidelines in a busy airport setting.

Skills

Leadership

Communication

Initiative

Hands-on leadership

Team management

Flexibility

Aviation Security ID eligibility

Job description

Assistant Store Manager | Duty Free Airport

At LagardèreAWPL, we're not just the largest Travel Retail operator in the Pacific – we're the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

We're looking for a Full Time Assistant Store Manager to join our Duty-Free sales team at Western Sydney International Airport. Aelia Duty Free offers a huge range of liquor, fragrances and all your luxury brand needs. If you love customer service, fast-paced environments, and making shopping fun, this is your chance to shine!

What You’ll Do:

• Lead from the front – be the go-to person for support and motivation
• Deliver magical moments for customers with every interaction
• Support the Store Manager in driving performance and team engagement
• Set high standards in presentation and service – and walk the talk
• Give meaningful feedback and coaching to help your team grow
• Help create a respectful, connected team culture
• Step up when needed – be confident managing store operations

What We’re Looking For:

• Experience in a similar leadership role in a high-energy retail environment
• Strong communication skills and a natural ability to lead
• Confidence to take initiative and own your role
• A "hands-on" leader who thrives in a team setting
• Flexibility to work across rotating shifts (mornings, evenings, weekends & public holidays)
• Valid working rights & eligibility to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking– Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment– Work where no two days are the same
• Staff Discounts– Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development– We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave– We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program– Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

AtLagardèreAWPL,we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.