Retail Store Manager

Platypus Shoes; Campbelltown; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Gym discounts

Health insurance

Brand discounts

Job summary

Platypus Shoes Macarthur Square is seeking an Assistant Manager to work alongside the Store Manager. You’ll coach a casual team, drive sales and KPIs, and deliver exceptional customer service in a fast-paced retail environment.

You’ll lead by example, manage rosters, monitor performance, and maintain visual merchandising standards while ensuring OH&S compliance. The role offers growth through extensive training and a supportive, inclusive culture.

Qualifications

• Experience as a senior casual, key holder, 3IC, or supervisor in high-volume retail.
• Proven ability to lead a team and deliver strong results in sales and KPIs.
• Hands-on leader with a 'Make it Happen' mindset.
• Strong communication skills and a passion for coaching others.
• Operational know-how across stock management and visual merchandising.

Responsibilities

• Support Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards.
• Motivate and inspire the team to deliver outstanding results in sales and customer experience.
• Monitor and analyse store sales performance daily, weekly, and monthly.
• Manage rosters and wage spend in line with company targets and operational efficiency.
• Coach and mentor team members, driving high morale, ongoing training, and succession planning.
• Oversee stock levels, store presentation, shrinkage control, and operational excellence.
• Ensure compliance with OH&S policies and relevant state and national legislation.

Skills

Leadership

Team motivation

Customer service

Communication

Stock management

Job description

As the Assistant Manager at Platypus Shoes Macarthur Square, you’ll work side‑by‑side with the Store Manager to support a team of passionate casual team members. Your focus will be on driving sales and KPIs, coaching the team, and delivering next-level customer service. You’ll play a key role in creating an energetic store culture, while developing your leadership skills in a fast‑paced, high‑impact retail environment.

Key Responsibilities

Support the Store Manager in driving store performance by achieving sales targets, KPIs, and maintaining visual merchandising standards

Motivate and inspire the team to deliver outstanding results in sales and customer experience

Monitor and analyse store sales performance daily, weekly, and monthly - celebrate wins and identify opportunities for growth

Manage rosters and wage spend in line with company targets and operational efficiency

Coach and mentor team members, driving high morale, ongoing training, and succession planning

Oversee stock levels, store presentation, shrinkage control, and operational excellence

Ensure compliance with all OH&S policies and relevant state and national legislation

Skills and Experience

Previous experience as a senior casual, key holder, 3IC, or supervisor in a high‑volume retail environment

Proven ability to lead a team and deliver strong results in sales and KPIs

A proactive, hands‑on leader with a 'Make it Happen' mindset

Strong communication skills and a passion for coaching others

Operational know‑how across stock management and visual merchandising

A genuine enthusiasm for customer experience and working with premium product

Work-Life Balance:

Sunday to Thursday roster - enjoy two consecutive days off

Career Growth:

Extensive training and development programs to support your growth

Employee Perks:

Access to our exclusive 'Employee Benefits' program - includes discounted gym memberships and health insurance.

Team Discounts:

40% off across all Accent Group brands including Platypus, Vans, Hype DC, Skechers, and more.

Supportive Culture:

Be part of a vibrant, fun, and inclusive team culture with regular events, leadership conferences, and more.

About Us

At Platypus Shoes, we’ve been helping customers find their perfect kicks since 1998. But it’s never just been about the shoes – it’s about what you do in them. We celebrate individuality, self‑expression, and living life out loud. Whether it’s staying out late, waking up early, or just dancing like nobody's watching – we’re here for it.

We’re part of Accent Group, the largest footwear retailer in Australia and New Zealand with over 850+ stores and 34 brands including Skechers, Vans, Dr. Martens, The Athlete’s Foot, Hype DC, and more. We’re proud of our inclusive and diverse workplace, where everyone is welcome and empowered to be their true self.