Retail Site Manager - Lead Service, Training & Ops

Reddy Express - OTR Group; Tweed Heads; On-site; AUD 65,000 - 90,000; Full time

Job summary

Reddy Express Tweed Heads – Site Manager is responsible for the day-to-day operations of the store, delivering excellent customer service and leading the team.

You will oversee rostering, stock management, reporting, training and development, and the implementation of health and safety policies to ensure smooth, compliant operations in a busy retail environment. You will also drive continuous improvement and contribute to store performance reviews.

Qualifications

• Proven leadership experience in retail/hospitality settings.
• Strong communication skills and professional demeanor.
• Experience in training and developing team members.
• Ability to adapt to changing business needs and priorities.

Responsibilities

• Oversee day-to-day store operations and customer service standards.
• Lead and develop store team, including rostering and performance coaching.
• Manage stock levels, ordering, receipt, and stock integrity.
• Prepare and review reports, sales targets, and compliance with policies.
• Implement health and safety procedures and drive a safe work environment.
• Foster teamwork and a positive customer experience.

Skills

Leadership

Communication

Customer service training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express Tweed Heads – Site Manager is responsible for the day-to-day operations of the store, delivering excellent customer service and leading the team.

You will oversee rostering, stock management, reporting, training and development, and the implementation of health and safety policies to ensure smooth, compliant operations in a busy retail environment. You will also drive continuous improvement and contribute to store performance reviews.