Retail Security Supervisor | Kawana Shoppingworld

Trident Services Australia Pty; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus after probation

Job summary

Trident Services Australia Pty seeks an experienced Security Supervisor to lead the onsite team at Kawana Shoppingworld on the Sunshine Coast. This full-time role follows a Thursday to Monday day roster, overseeing day-to-day operations, safety and customer service outcomes for our client, retailers and the wider community.

You will report to the Key Account Manager, mentor the team, manage rosters and performance, ensure compliance, and drive improvements in security operations while building

Qualifications

• Minimum 2 years' experience in a security supervisory or leadership role.
• Proven ability to lead large operational teams.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current First Aid & CPR certificate.
• Open Australian Class C Driver Licence.
• Full working rights in Australia.

Responsibilities

• Report to the Key Account Manager on all operational security and safety matters.
• Lead, mentor and coordinate the onsite security team to deliver outstanding service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure contractual compliance and adherence to site operating procedures and emergency management plans.
• Conduct audits, onboarding, inductions and ongoing site-specific training.
• Manage employee performance, coaching and corrective action where required.
• Coordinate ongoing training to maintain contemporary industry and contractual standards.
• Prepare operational reports and client performance documentation.
• Build strong relationships with centre management, retailers, emergency services and local stakeholders.
• Ensure compliance with relevant legislation, licensing requirements and company policies.
• Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

Skills

Security leadership

Team mentoring

Stakeholder engagement

Emergency management

Communication

First Aid CPR

Security licences

Driver licence

Workforce management systems

Security reporting software

Tools

Workforce management systems

Security reporting software

Job description

Retail Security Supervisor | Kawana Shoppingworld

Security Supervisor | Kawana Shoppingworld

Lead a high-performing security team at one of the Sunshine Coast's premier retail destinations.

Trident Services Security Pty Ltd is a recognised leader in integrated security and cleaning services, delivering proactive, customer-focused solutions across retail centres, airports and commercial facilities throughout Australia.

We are seeking an experienced and motivated Security Supervisor to lead our team at Kawana Shoppingworld on the beautiful Sunshine Coast. This is a full-time Thursday to Monday day roster, offering an excellent work-life balance while leading the day-to-day operational and administrative management of the security function, ensuring exceptional safety, security and customer service outcomes for our client, retailers and the wider community.

Trident is offering a $2,000 bonus after successful completion of probation period.

Position Details

• Location: Kawana Shoppingworld, Buddina, QLD

• Employment Type: Full-time

• Roster: Thursday to Monday

Scheduled Hours:

• Thursday to Friday: 8:00 am – 4:00 pm

• Saturday: 6:00 am – 2:00 pm

• Sunday: 8:00 am - 4:00 pm

• Monday: 6:00 am – 2:00 pm

What you'll be doing

• Report to the Key Account Manager on all operational security and safety matters.

• Lead, mentor and coordinate the onsite security team to deliver outstanding service standards.

• Manage rosters, time and attendance, labour budgets and workforce performance.

• Ensure contractual compliance and adherence to site operating procedures and emergency management plans.

• Conduct audits, onboarding, inductions and ongoing site-specific training.

• Manage employee performance, coaching and corrective action where required.

• Coordinate ongoing training to maintain contemporary industry and contractual standards.

• Prepare operational reports and client performance documentation.

• Build strong relationships with centre management, retailers, emergency services and local stakeholders.

• Ensure compliance with relevant legislation, licensing requirements and company policies.

• Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

About you

• Minimum 2 years' experience in a security supervisory or leadership role.

• Proven ability to lead and develop large operational teams.

• Excellent communication, stakeholder engagement and conflict resolution skills.

• Strong understanding of security operations, emergency management and relevant legislation.

• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.

• Current First Aid & CPR certificate.

• Open Australian Class C Driver Licence.

• Full working rights in Australia.

• Confidence using workforce management and security reporting systems.

Why join Trident?

• Full-time leadership opportunity at Kawana Shoppingworld

• Work with one of Australia's leading integrated security providers

• Supportive leadership with genuine career development opportunities

Trident is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and members of the LGBTIQ+ community.