Retail Sales / Business Operations Assistant - Smithfield NSW (Full-Time)

HEQS Pty Ltd.; Sydney; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Job summary

Priceworth is seeking a reliable, neat team member for a combined role in retail customer service and back-end operations in NSW. The role includes helping customers, processing orders, and supporting warehouse dispatch and reception tasks.

The candidate should have experience in retail, strong communication, and basic computer skills, with a willingness to learn and support the team in daily responsibilities.

Qualifications

• Experience in retail or customer-facing roles is preferred.
• Strong communication and friendly customer interactions are essential.
• Good organisation and ability to manage daily paperwork.
• Basic data entry and computer skills are required.
• Reliable team member with willingness to learn.

Responsibilities

• Assist customers with product questions and sales support.
• Process orders in person, over the phone, or online.
• Take payments and manage transactions securely.
• Log inquiries and delivery updates for service quality.

Skills

Retail experience

Customer service

Communication

Organization

Data entry

Team player

Tools

POS systems

Stock tracking

Office software

Job description

About Us

Priceworth is a leading provider of home furniture and appliances based in Smithfield, NSW. We are looking for a reliable, neat, and organised person to join our team in a role focused primarily on retail customer service, with some day-to-day operational support behind the scenes.

This is a combined role: approximately 80% retail customer service and sales support, and 20% warehouse dispatch support and general reception/admin.

Diversity & Inclusion

Priceworth is committed to fostering a diverse, inclusive, and equitable workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

If you identify as an Aboriginal or Torres Strait Islander person, we welcome you to indicate this in your application. Should you require any assistance throughout the application process, please contact our Recruitment Team at [e-mail].

All personal information provided during the recruitment process will be treated confidentially and managed in accordance with applicable privacy laws and regulations.

Retail Customer Service & Sales Support (approx. 80%)

• Customer Care: Actively assist customers with product questions, help them select items, and process orders in person, over the phone, or online.
• Product Knowledge & Sales: Learn about our furniture and appliances to share helpful details with customers, discuss special store discounts, and help the team hit sales goals.
• Payments & Orders: Take customer payments safely and manage financial transactions.
• Answering Questions: Reply to phone calls and chat messages, look up delivery updates for customers, and log the details neatly to give great service.

Logistics & Daily Operations Support (approx. 20%)

• Delivery Planning Support: Help check that customer orders are paid for before dispatch and assist with organising weekly delivery sheets and freight updates.
• Team Communication: Pass on daily delivery notes and schedules between the office, warehouse staff, and drivers.
• Office & Site Basics: Help with simple office tasks like updating data on the computer, tracking stock orders, and checking daily team attendance.

What We Are Looking For

• Experience: Prior experience in a retail environment or customer-facing role is highly regarded.
• Communication: Friendly and clear communication skills when talking to customers and working with transport partners.
• Organisation: Good time management with the ability to focus heavily on customer service while keeping up with simple daily paperwork.
• Computer Basics: Basic computer skills to enter data and learn our company ordering systems.
• Team Attitude: A reliable, neat, and tidy person who is happy to learn, follow safety steps, and support the team where needed.

Benefits

• Employee discount