Retail Sales Associate - Customer Experience & Targets

Giftbox; Australia; On-site; AUD 50,000 - 60,000; Full time

Job summary

Smokemart & Gift Box is seeking a Sales Assistant to deliver a friendly, customer-first shopping experience in a fast-paced retail environment. You will handle transactions, build rapport with customers, and contribute to a fun store culture.

The role requires product knowledge, stock handling, and adherence to WHS and security guidelines, with opportunities for growth within the Viva Energy-backed chain.

Qualifications

• Customer service experience in a retail environment.
• Ability to handle cash and operate EFTPOS accurately.
• Willingness to learn product knowledge across store pillars.
• Maintain high store standards and presentation.
• Assist with stock control and merchandising.
• Follow WHS and security guidelines.

Responsibilities

• Provide high levels of customer service and build rapport.
• Demonstrate cash handling and EFTPOS accuracy.
• Learn and maintain product knowledge across all pillars of the business.
• Maintain store standards, assist with merchandising and presentation.
• Work towards budgets, targets and KPI's.
• Assist with stock control and quality management.
• Follow national legislation, WHS and security guidelines.

Skills

Customer service

Cash handling

Product knowledge

Merchandising

Stock control

WHS compliance

Tools

EFTPOS system

Job description

Smokemart & Gift Box is seeking a Sales Assistant to deliver a friendly, customer-first shopping experience in a fast-paced retail environment. You will handle transactions, build rapport with customers, and contribute to a fun store culture.

The role requires product knowledge, stock handling, and adherence to WHS and security guidelines, with opportunities for growth within the Viva Energy-backed chain.