Retail Sales Assistant — Customer Experience Pro

Giftbox; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Smokemart & Gift Box in South Australia is seeking a Sales Assistant to deliver a fun, authentic shopping experience. You will join a team that values customer-first service and supports internal growth in a busy store environment.

The role focuses on building rapport, handling cash, learning product knowledge, maintaining presentation and meeting KPIs while following WHS guidelines and retail standards.

Qualifications

• Customer-first attitude with a passion for creating a fun shopping experience.
• Excellent verbal communication and rapport-building skills.
• Basic cash handling and EFTPOS experience.
• Willingness to learn product knowledge across store pillars.
• Ability to work in a fast-paced retail environment.
• Polite, energetic personality with a team spirit.
• Ability to meet sales targets and KPI-driven goals.

Responsibilities

• Provide high levels of customer service and build strong rapport.
• Handle cash and EFTPOS transactions accurately.
• Learn and maintain solid product knowledge across all pillars of the business.
• Maintain store standards, merchandising and presentation.
• Work towards budgets, targets and KPI's.
• Assist with stock control and quality management.
• Follow national legislation, WHS and security guidelines.

Skills

Customer service

Cash handling

Retail sales

Stock control

WHS knowledge

Merchandising

Job description

Smokemart & Gift Box – Sales Assistant

Who We Are

For over three decades, Smoke Mart & Giftbox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide!

Today, SMGB is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia’s largest convenience retailer. Combining Viva Energy Australia’s incredible network of more than 1,000 locations around the country with SMGB’s wholesale tobacco distribution channel, we are now able to offer our amazing range of products and services on a truly grand scale.

There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.

More about you – Sales Assistant

The ideal candidate will have a customer first mentality with a strong passion for creating a fun, authentic shopping experience. You will be part of a progressive business which values and supports internal career growth. We are looking for a team member who thrives in a busy sale driven environment, whilst having a laugh (and the occasional dance-off!) with each customer that walks through our doors.

Your role:

• Providing high levels of customer service and building strong rapport
• Sound Cash Handling and Eftpos
• Learn and maintain solid product knowledge across all pillars of the business
• Maintain high level of store standards, assist with merchandising and presentation
• Work towards budgets, targets and KPI’s
• Assist with stock control and quality management
• Follow national legislation, WHS and security guidelines

You will also have:

• A passion for meeting and exceeding sales targets
• Proven ability to work within a fast-paced retail environment
• A happy, friendly and energetic personality
• A desire to deliver high quality customer service
• Valid Police Check Report is required if successful in interview stage

Would you like to know more? If your passionate about customer service and want to build a career with an iconic brand, hitApply Now!