Retail Roster & Scheduling Specialist

Nick Scali Limited; Ryde; On-site; AUD 65,000 - 85,000; Full time

Job summary

Nick Scali Limited is seeking a hands-on Roster Officer to support workforce scheduling across our retail network. You will monitor roster coverage, maintain accurate data, and prepare workforce reports to keep stores running smoothly.

The role involves resolving issues, working with data, and turning workforce information into actionable insights for store and regional leaders. Prior experience with workforce-management systems, Excel, and analytics tools is valuable.

Qualifications

• Strong organisation and attention to detail in a deadline-driven environment.
• Confidence interpreting roster, attendance and workforce data and identifying exceptions.
• Clear communication and the ability to work constructively with stores, regional leaders and support teams.
• A practical, service-focused approach to resolving operational and system enquiries.
• Comfort using workforce-management systems and Microsoft Excel; exposure to Deputy, Power BI, Power Query or Power Automate would be valuable.
• A continuous-improvement mindset and sound judgement when prioritising or escalating issues.

Responsibilities

• Review rosters for unpublished or unallocated shifts, leadership coverage, trading-hour coverage, leave gaps and roster completion.
• Identify roster risks and discrepancies, follow up required corrections and elevate urgent workforce issues.
• Prepare and distribute roster, attendance, overtime, leave, staffing and schedule-compliance reports.
• Support employee onboarding and offboarding, including accurate workforce-system profiles, schedules, access and employment details.
• Respond to roster, leave, timesheet, access and system enquiries from stores and regional leaders.
• Investigate system and data exceptions and reconcile information across Deputy, D3, Power BI and related records.
• Maintain employee, store, leadership, location, payroll and organisational mappings to support reliable reporting.
• Provide accurate roster and attendance information for payroll, commissions, incentives and periodic compliance checks.
• Identify recurring issues and improve workforce processes, reporting and automation using Excel, Power Query, Power Automate and analytics tools.

Job description

Nick Scali Limited is seeking a hands-on Roster Officer to support workforce scheduling across our retail network. You will monitor roster coverage, maintain accurate data, and prepare workforce reports to keep stores running smoothly.

The role involves resolving issues, working with data, and turning workforce information into actionable insights for store and regional leaders. Prior experience with workforce-management systems, Excel, and analytics tools is valuable.