Workforce Optimisation Lead – Retail Scheduling & Analytics

Viva Energy Australia

City of Melbourne

Hybrid

AUD 110,000 - 160,000

Full time

4 days ago

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Benefits offered by this job

Flexible working arrangements

Birthday leave

Parental leave

Health discounts

Employee share plan

Novated leasing

Service recognition program

Job summary

Viva Energy Retail is seeking a Workforce Optimisation Manager to lead workforce planning, labour optimisation and performance across our national store network. You will drive rostering standards, analytics, dashboards and reporting to improve operational efficiency and store performance.

You will partner with Operations, Commercial & Performance, Finance and People & Culture teams to align strategies with business goals.

Qualifications

Demonstrated experience in workforce planning, workforce management, labour optimisation, workforce analytics, retail operations or commercial performance roles.
Strong understanding of labour planning, workforce scheduling, rostering and workforce productivity principles.
Advanced analytical capability with experience interpreting workforce, financial and operational performance data.
Proven experience identifying and implementing productivity, efficiency or workforce optimisation initiatives.
Advanced proficiency using workforce management systems, Excel and reporting tools.
Strong stakeholder engagement skills with the ability to influence leaders across a large, multi-site environment.
Experience within retail, convenience, franchise or customer-facing operational businesses will be highly regarded.
Experience working with workforce management, scheduling or time and attendance platforms is desirable.

Responsibilities

Ownership of workforce planning standards and labour management frameworks across OTR, Reddy Express, SMGB and QSR brands.
Development and maintenance of labour planning standards aligned to customer demand and operational requirements.
Leadership of rostering standards, scheduling principles and workforce optimisation practices across the retail network.
Workforce analytics, labour productivity reporting and workforce performance insights to support business decision making.
Development of dashboards, scorecards and reporting that provide visibility of labour investment and workforce effectiveness.
Analysis of workforce trends, productivity metrics and labour performance data to identify risks and opportunities.
Delivery of workforce optimisation initiatives that improve labour utilisation, productivity and operational efficiency.
Partnership with State Managers, Area Managers and Store Managers to improve workforce planning and roster effectiveness.
Collaboration with Commercial & Performance, Finance, People & Culture and operational stakeholders to align workforce strategies with business goals.
Subject matter expertise and governance support relating to workforce planning, labour productivity and workforce performance.