Retail Operations Lead

Jurlique International Pty.; Adelaide; Hybrid; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Product allowance

Discounts on products

Learning and development opportunities

Volunteer day

Employee Assistance Program

Brand discounts

Team events and wellbeing initiatives

Career growth within a global organise

Job summary

Jurlique is seeking a proactive Retail Operations Lead to join our Western Markets team in Australia. You will partner with Sales, Retail, Marketing and Finance to ensure smooth operations across ANZ stores and channels, delivering efficiency and strong customer service.

The role combines store operations, stock management, project coordination, and business administration, with a focus on operational excellence and scalable processes. Hybrid work supported.

Qualifications

• Experience in retail operations or a similar role.
• Experience with Shopify POS or retail systems.
• Strong retail and customer service experience.
• Advanced Excel skills and data reporting.
• Excellent organization and stakeholder management skills.
• Ability to manage multiple priorities independently.
• Continuous improvement mindset.

Responsibilities

• Plan store operations, monthly targets, commissions, and incentives.
• Provide sales reporting and business insights.
• Support product launches, budgets, invoicing, and admin.
• Collaborate with internal stakeholders to maintain cross-channel excellence.
• Oversee stocktakes and reconcile variances.
• Monitor stock performance and shrinkage.
• Manage inventory allocation and replenishment.
• Assist Shopify POS setup and promotions.
• Lead store openings, refurbishments, relocations.
• Coordinate maintenance and readiness across locations.
• Support store development projects and drive timelines.
• Develop SOPs to improve efficiency.
• Conduct store visits to simplify processes.
• Support distributor processes and KPI reviews.
• Guide the Operations Support Assistant in delivering key activities.

Skills

Retail operations

Shopify POS

Data analysis

Stakeholder management

Organization

Communication

Tools

Shopify POS

Job description

Founded in the pristine Adelaide Hills in 1985, Jurlique has been pioneering natural skincare for nearly four decades. Our iconic range is powered by botanicals grown on our own biodynamic farm and crafted locally in South Australia. We combine nature's transformative power with advanced skin science through our unique Seed to Skin journey.

As a values-driven business, we are committed to bringing the life-force of nature to our customers while creating a collaborative, supportive and high-performing workplace. At Jurlique, we help our people unlock their natural expertise and flourish in their careers.

Come for Nature, Stay to Flourish.

Job Description

About the Role

Are you an organised, solutions-focused operations professional who thrives on improving processes and supporting business performance?

We're looking for a Retail Operations Lead to join our Western Markets team and play a critical role in ensuring the smooth and efficient operation of our ANZ retail and commercial activities. Reporting to the Sales Director, Western Markets, with a dotted-line relationship to the National Sales & Education Manager, you will partner closely with Sales, Retail, Marketing, Finance and Operations teams to deliver operational excellence across the business.

Salary: $80,000 - $90,000 + Superannuation, based on experience.

This is a varied and hands-on role combining retail operations, stock management, project coordination, store development support and business administration. You'll help drive efficiency, support key commercial initiatives and ensure our retail operations are set up for success.

Key Responsibilities

Retail Operations & Business Support

• Manage operational planning for Jurlique company stores, including monthly sales targets, commission calculations and sales incentive tracking.
• Provide sales reporting and business insights to support commercial decision-making.
• Support product launches, retailer requirements, budgets, invoicing and business administration activities.
• Partner with internal stakeholders to maintain operational excellence across all channels.

Inventory & Stock Management

• Oversee stocktake cycles across company-owned stores and reconcile inventory variances.
• Monitor stock performance, investigate shrinkage trends and identify process improvements.
• Manage inventory allocation and replenishment through analysis of sales and stock data.
• Support Shopify POS setup, promotions and retail system management in collaboration with Marketing and Digital teams.

Store Development & Projects

• Lead operational activities for new store openings, refurbishments, relocations and closures.
• Coordinate store maintenance, repairs and operational readiness across retail locations.
• Support the delivery of store development projects and ensure all operational requirements are completed.
• Contribute to business projects across Western Markets, driving timelines, stakeholder engagement and project outcomes.

Process Improvement & Collaboration

• Develop and improve standard operating procedures to enhance efficiency and consistency.
• Conduct regular store visits to identify opportunities to simplify processes and improve execution.
• Support distributor and go-to-market processes, KPI tracking and business reviews.
• Provide guidance and support to the Operations Support Assistant to ensure consistent delivery of key operational activities.

Desired Skills and Experience

About You

We're looking for a proactive and detail-oriented operations professional who enjoys working across multiple projects and building strong relationships with stakeholders. You'll bring:

• Experience in retail operations, business operations or a similar role.
• Shopify POS experience or exposure to retail systems.
• Strong retail and customer service experience.
• Advanced Excel skills and confidence working with data and reporting.
• Exceptional organisation and time management skills.
• Strong attention to detail and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• The ability to work independently while effectively managing competing priorities.
• A continuous improvement mindset and passion for operational excellence.

At Jurlique, we're passionate about helping our people flourish. As an iconic Australian skincare brand with a global presence, we offer the opportunity to do meaningful work, grow your career, and be part of a collaborative team that values innovation, wellbeing and authenticity.

In addition to a supportive and flexible work environment, you'll enjoy:

• Hybrid working arrangements
• Annual product allowance plus generous product and treatment discounts
• Ongoing learning and development opportunities
• Annual volunteer day to give back to your community
• Employee Assistance Program
• Flare Perks and discounts across a wide range of brands
• Recognition programs celebrating individual and team success
• Regular team events and wellbeing initiatives
• Opportunities for career growth within a global organisation

We value work-life balance and are committed to building a workplace where people feel supported, challenged and empowered to do their best work.

Our mindsets and behaviours are at the heart of our success and guide how we work every day:

Better Outcomes Together | Make It Happen | Do What's Right

A Place to Flourish

At Jurlique, we're committed to creating a workplace where everyone feels they belong. We celebrate diversity in all its forms and believe different backgrounds, experiences and perspectives help us grow, innovate and succeed together. We strive to ensure every team member feels valued, supported and empowered to flourish.

Ready to Flourish?

If you're an organised and commercially minded operations professional looking to make an impact with one of Australia's most iconic skincare brands, we'd love to hear from you.

To learn more about Jurlique, visit www.jurlique.com.au