Retail Operations Lead - Hybrid, Data-Driven & Growth

Jurlique; Sydney; Hybrid; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangements

Product allowance & discounts

Learning & development

Job summary

Jurlique is seeking a Retail Operations Lead to join our Western Markets team in Australia. You will drive operational excellence across ANZ retail and commercial activities, partner with Sales, Retail, Marketing, Finance and Operations, and report to the Sales Director, Western Markets.

This hands-on role focuses on store operations, stock management, project coordination and business administration, with a salary of AUD 80,000–90,000 plus super.

Qualifications

• Experience in retail operations or a similar role.
• Experience with Shopify POS or retail systems.
• Strong retail and customer service experience.
• Advanced Excel skills with data reporting.
• Excellent organization and time management.
• Strong communication and stakeholder management.
• Ability to work independently with competing priorities.
• Continuous improvement mindset.

Responsibilities

• Manage operational planning for Jurlique company stores, including monthly sales targets, commission calculations and sales incentive tracking.
• Provide sales reporting and business insights to support commercial decision-making.
• Support product launches, retailer requirements, budgets, invoicing and business administration activities.
• Partner with internal stakeholders to maintain operational excellence across all channels.
• Oversee stocktake cycles across company-owned stores and reconcile inventory variances.
• Monitor stock performance, investigate shrinkage trends and identify process improvements.
• Manage inventory allocation and replenishment through analysis of sales and stock data.
• Support Shopify POS setup, promotions and retail system management in collaboration with Marketing and Digital teams.
• Lead operational activities for new store openings, refurbishments, relocations and closures.
• Coordinate store maintenance, repairs and operational readiness across retail locations.
• Support the delivery of store development projects and ensure all operational requirements are completed.
• Contribute to business projects across Western Markets, driving timelines, stakeholder engagement and project outcomes.
• Develop and improve standard operating procedures to enhance efficiency and consistency.
• Conduct regular store visits to identify opportunities to simplify processes and improve execution.
• Support distributor and go-to-market processes, KPI tracking and business reviews.
• Provide guidance and support to the Operations Support Assistant to ensure consistent delivery of key operational activities.

Skills

Retail operations

Stock management

Excel skills

Stakeholder management

Tools

Shopify POS

Retail systems

Job description

Jurlique is seeking a Retail Operations Lead to join our Western Markets team in Australia. You will drive operational excellence across ANZ retail and commercial activities, partner with Sales, Retail, Marketing, Finance and Operations, and report to the Sales Director, Western Markets.

This hands-on role focuses on store operations, stock management, project coordination and business administration, with a salary of AUD 80,000–90,000 plus super.