Retail Operations & Compliance Coordinator

Petstock SO Regional Pty Ltd; Ballarat; On-site; AUD 65,000 - 90,000; Full time

Job summary

Petstock Group is seeking a Retail Operations Coordinator to act as a central point of contact for operational support across our store network. You’ll work with Retail Leadership and Support Office teams to drive communication, coordination, and compliance while delivering operational excellence.

You’ll provide day-to-day support to stores and field teams, triage inquiries, coordinate responses, and assist with communications and roadshows.

Qualifications

• Experience in retail operations or administrative support.
• Strong organisational skills with attention to detail.
• Excellent written and verbal communication abilities.
• Strong stakeholder management and relationship-building abilities.
• Able to manage competing priorities in a fast-paced environment.

Responsibilities

• Provide day-to-day support to stores, field leaders and Support Office teams.
• Manage and triage enquiries via retail communication channels.
• Coordinate responses and escalate operational issues as needed.
• Assist with creation and distribution of operational communications and business updates.
• Support retail roadshows, meetings and events.
• Schedule and maintain retail audits and distribute compliance reporting.
• Build relationships with internal and external stakeholders.
• Support operational projects, store openings, acquisitions and refits.
• Maintain store details and distribution lists.
• Coordinate trading hours and public holiday operating schedules.
• Assist with wage control reporting and follow-up activities.
• Record meeting minutes and track actions.
• Contribute ideas to help the team achieve goals.

Skills

Retail operations

Organisation

Communication

Stakeholder management

MS Office

Job description

Petstock Group is seeking a Retail Operations Coordinator to act as a central point of contact for operational support across our store network. You’ll work with Retail Leadership and Support Office teams to drive communication, coordination, and compliance while delivering operational excellence.

You’ll provide day-to-day support to stores and field teams, triage inquiries, coordinate responses, and assist with communications and roadshows.