Retail Manager – Trident Lismore Pty Ltd T/A The Trident Fish And Grill

Trident Lismore Pty Ltd T/A The Trident Fish And Grill; North Lismore; On-site; AUD 75,000 - 80,000; Full time

Job summary

The Trident Fish and Grill in Lismore, NSW, is seeking an experienced Retail Manager to lead the store, maintain product quality and uphold brand standards. You will run day-to-day operations, recruit and train staff, manage rosters, monitor sales, margins and costs, and drive local marketing while ensuring food safety and WHS compliance.

Based in North Lismore, this full-time role requires on-site work seven days a week with flexibility for weekends and shifts.

Qualifications

• Diploma-level qualification in business, retail or hospitality management (Preferred).
• 2–3 years of experience as Retail Manager or in a closely related role, preferably in food retail or hospitality.
• Proven ability to manage budgets, rosters, stock and sales reporting.
• Strong leadership, communication and customer service skills.
• Ability to work effectively within a team environment.
• Food Safety Supervisor certificate (NSW), or willingness to obtain one.
• Availability to work across a 7-day roster, including weekends and split shifts.
• Able to work on-site at our Lismore store and willing to commute or relocate if needed.

Responsibilities

• Manage the store's daily operations from opening to close, keeping service smooth and efficient and in line with The Trident's standards.
• Recruit, onboard and train staff so the team stays capable, customer-focused and delivers a consistent brand experience.
• Prepare and manage staff rosters that balance labour costs with service quality across all trading periods.
• Monitor daily sales, margins and costs, prepare performance reports, and put strategies in place to meet revenue and profit targets.
• Oversee supplier relationships, purchasing and inventory control to keep stock accurate, fresh and cost-effective.
• Plan and carry out local marketing, promotions and in-store activities to build customer engagement and repeat visits.
• Ensure full compliance with food safety, hygiene, WHS and store operating procedures.
• Handle customer feedback and complaints promptly and professionally to protect the brand's reputation.
• Work with the business owners and management to keep store operations aligned with business objectives and policies.
• Lead continuous improvement in efficiency, staff engagement and customer retention.

Skills

Leadership

Customer service

Communication

Teamwork

Budget management

Education

Diploma in management

Food safety certificate

Job description

The Trident Fish and Grill comes from a family seafood tradition dating back to 1984, and is known for freshly cooked seafood, quality and flavour. In 2024 we opened our Lismore store at 181 Keen Street, Lismore NSW 2480, bringing The Trident's well-known flavours to the Lismore community. The store trades seven days a week and serves fresh seafood, grilled dishes, burgers and salads to a steady base of local and regional customers.

Trident Lismore Pty Ltd t/a The Trident Fish and Grill is looking for an experienced Retail Manager to lead the Lismore store. You will keep up the standard The Trident is known for and help the business grow.

This is a full-time role with an annual salary of AUD 75,000 to AUD 80,000 plus superannuation, depending on experience. You will run the store day to day, keep product quality consistent, maintain high service standards and lead a motivated team to meet business targets.

Key Responsibilities

• Manage the store's daily operations from opening to close, keeping service smooth and efficient and in line with The Trident's standards.
• Recruit, onboard and train staff so the team stays capable, customer-focused and delivers a consistent brand experience.
• Prepare and manage staff rosters that balance labour costs with service quality across all trading periods.
• Monitor daily sales, margins and costs, prepare performance reports, and put strategies in place to meet revenue and profit targets.
• Oversee supplier relationships, purchasing and inventory control to keep stock accurate, fresh and cost-effective.
• Plan and carry out local marketing, promotions and in-store activities to build customer engagement and repeat visits.
• Ensure full compliance with food safety, hygiene, WHS and store operating procedures.
• Handle customer feedback and complaints promptly and professionally to protect the brand's reputation.
• Work with the business owners and management to keep store operations aligned with business objectives and policies.
• Lead continuous improvement in efficiency, staff engagement and customer retention.

Skills and Experience Required

• A Diploma-level qualification in business, retail or hospitality management (Preferred)
• At least 2-3 years of experience as a Retail Manager or in a closely related role, preferably in food retail or hospitality
• Proven ability to manage budgets, rosters, stock and sales reporting
• Strong leadership, communication and customer service skills
• Ability to work effectively within a team environment
• Food Safety Supervisor certificate (NSW), or willingness to obtain one
• Availability to work across a 7-day roster, including weekends and split shifts
• Able to work on-site at our Lismore store and willing to commute or relocate if needed

What We Offer

• Career progression within a growing family-run business
• A supportive, team-focused workplace
• The lifestyle of the Northern Rivers region of NSW

Eligibility

Applicants must be Australian or NZ citizens, or hold the capacity to work in Australia permanently. Temporary visa holders will only be considered if no suitable permanent resident or citizen is identified after completing the required Labour Market Testing.