Retail Manager – Trident Lismore Pty Ltd t/a The Trident Fish and Grill

Koala Solutions; Lismore; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Career progression

Supportive team

Northern Rivers lifestyle

Job summary

The Trident Fish and Grill in Lismore, NSW, is seeking a Retail Manager to lead daily operations of our busy seafood and grill house. Based at 181 Keen Street, you will uphold high service standards, manage a team, and drive sales, margins and stock control toward our business targets.

With 2–3 years in retail management (food hospitality preferred) and a Diploma in business/retail/hospitality management, you will recruit and train staff, prepare rosters, monitor performance, ensure food safety,

Qualifications

• Diploma-level qualification in business, retail or hospitality management.
• 2–3 years in Retail Manager or similar, preferably in food retail or hospitality.
• Experience in budgets, rosters, stock and sales reporting.
• Food Safety Supervisor certificate (NSW) or willingness to obtain.
• Willingness to work 7-day roster and on-site in Lismore.

Responsibilities

• Manage the store's daily operations from opening to close, ensuring smooth service.
• Recruit, onboard and train staff to maintain a customer‑focused brand experience.
• Prepare and manage staff rosters balancing labour costs and service quality.
• Monitor daily sales, margins and costs; prepare performance reports and adapt strategies.
• Oversee supplier relationships, purchasing and inventory control.
• Plan local marketing, promotions and in-store activities to boost engagement.
• Ensure compliance with food safety, hygiene, WHS and SOPs.
• Handle customer feedback promptly to protect brand reputation.
• Collaborate with owners and management to align operations with objectives.
• Lead continuous improvement in efficiency, staff engagement and retention.

Skills

Leadership

Communication

Customer service

Teamwork

Food safety

Budget management

Roster management

Sales reporting

Problem solving

Education

Diploma in business/retail/hospitality management

Job description

Retail Manager – Trident Lismore Pty Ltd t/a The Trident Fish and Grill

Job Type: Permanent position | Full time position

Job Description

The Trident Fish and Grill comes from a family seafood tradition dating back to 1984, and is known for freshly cooked seafood, quality and flavour. In 2024 we opened our Lismore store at 181 Keen Street, Lismore NSW 2480, bringing The Trident's well‑known flavours to the Lismore community.

The store trades seven days a week and serves fresh seafood, grilled dishes, burgers and salads to a steady base of local and regional customers. Trident Lismore Pty Ltd t/a The Trident Fish and Grill is looking for an experienced Retail Manager to lead the Lismore store.

You will keep up the standard The Trident is known for and help the business grow. This is a full‑time role with an annual salary of AUD 75,000 to AUD 80,000 plus superannuation, depending on experience.

You will run the store day‑to‑day, keep product quality consistent, maintain high service standards and lead a motivated team to meet business targets. Key Responsibilities

• Manage the store's daily operations from opening to close, keeping service smooth and efficient and in line with

The Trident's standards.

• Recruit, onboard and train staff so the team stays capable, customer‑focused and delivers a consistent brand experience.
• Prepare and manage staff rosters that balance labour costs with service quality across all trading periods.
• Monitor daily sales, margins and costs, prepare performance reports, and put strategies in place to meet revenue and profit targets.
• Oversee supplier relationships, purchasing and inventory control to keep stock accurate, fresh and cost‑effective.
• Plan and carry out local marketing, promotions and in‑store activities to build customer engagement and repeat visits.
• Ensure full compliance with food safety, hygiene, WHS and store operating procedures.
• Handle customer feedback and complaints promptly and professionally to protect the brand's reputation.
• Work with the business owners and management to keep store operations aligned with business objectives and policies.
• Lead continuous improvement in efficiency, staff engagement and customer retention.

Skills and Experience Required

• A Diploma‑level qualification in business, retail or hospitality management (Preferred)
• At least 2–3 years of experience as a Retail Manager or in a closely related role, preferably in food retail or hospitality
• Proven ability to manage budgets, rosters, stock and sales reporting
• Strong leadership, communication and customer service skills
• Ability to work effectively within a team environment
• Food Safety Supervisor certificate (NSW), or willingness to obtain one
• Availability to work across a 7‑day roster, including weekends and split shifts
• Able to work on‑site at our Lismore store and willing to commute or relocate if needed

What We Offer

• Career progression within a growing family‑run business
• A supportive, team‑focused workplace
• The lifestyle of the Northern Rivers region of NSW

Eligibility Applicants must be Australian or NZ citizens, or hold the capacity to work in Australia permanently. Temporary visa holders will only be considered if no suitable permanent resident or citizen is identified after completing the required Labour Market Testing.