Retail Manager Queensland & Northern NSW

Hungry Jack's Pty; Brisbane; Vor Ort; AUD 78.000 - 100.000; Vollzeit

Zusammenfassung

Hungry Jack’s Queensland & Northern NSW is hiring a Retail Manager for a permanent full-time role across Queensland and Northern NSW. The position offers a salary range of A$77,500–A$100,000 plus a 20–25% bonus and potential profit share.

The successful candidate will manage daily store operations, lead a high-performing team, and ensure safety, guest satisfaction and brand standards across shifts. Applicants should have AQF Associate Degree, Advanced Diploma or Diploma or at least three years

Qualifikationen

• AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience.
• National Police check required; criminal record will be assessed on merit.

Aufgaben

• Oversee safe, effective and efficient restaurant operations.
• Lead a guest-obsessed culture delivering outstanding quality, service and cleanliness.
• Manage staffing, rostering and performance to achieve business results.
• Implement marketing plans and brand standards on shift.
• Plan and control inventory, stock takes and budgets.

Ausbildung

AQF Associate Degree, Advanced Diploma or Diploma

Jobbeschreibung

Retail Manager Queensland & Northern NSW

$77,500 – $100,000 + 20% bonus + profit share

About Hungry Jack’s - ABN: 25 008 747 073

With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About the role

This is a permanent full-time position. We have positions available across Queensland and Northern New South Wales.

Salary Range $77,500 -$100,000+ 20-25% bonus + potential profit share

As a Retail Manager you will be responsible for the safe, effective and efficient operation of the restaurant. You will be guest obsessed, providing outstanding Quality, Service and Cleanliness to our guests through your team. You will have your team lead a Business Portfolio (business system), to ensure outstanding business results, whilst contributing to a culture of inclusiveness aligned with our cultural pillars: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference

Your tasks will include:

Providing Safety Leadership

Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards.

Ensure safety and security procedures are enforced

Creating a Guest Obsessed Culture

Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’.

Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role

Ensure that guests receive prompt service and quality food

Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly)

Responding to guest' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response

Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

Utilise your Business Priority Plan to continually improve your Restaurant performance.

Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.

Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.

Leading a High Performing Team

Create a culture that emphasises growth, trust and accountability.

Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.

Develop and maintain a succession plan that engages and retains your internal talent pipeline.

Partner with your Training Coach to execute the Restaurants Training Plan.

Managing the Business (Profit and Controllables)

Accurately project sales, to ensure rostering and ordering support our guest obsession.

Plan and prepare work schedules and assign employees to specific duties

Manage controllables (own portfolio) to achieve profit goals.

Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget

Order inventory as per requirements for sales projections

Skills /Experience

AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience

Requirements:

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Hungry Jack’s is an Equal Opportunity Employer

Hungry Jack’s is 100% Aussie-owned, having proudly served as Australia’s Home of the Whopper for over 50 years. We employ more than 26,000 team members across 480+ restaurants nationwide, serve 1.7+ million guests each week, and make a difference in the community everyday through local and national partnerships. The Burgers Are Better