Regional Retail Manager: QLD & Northern NSW | 20-25% Bonus

Hungry Jacks; Brisbane; On-site; AUD 78,000 - 100,000; Full time

Job summary

Hungry Jack’s is hiring a Retail Manager for Queensland and Northern New South Wales. This permanent full-time role oversees day-to-day operations, safety standards, and guest service excellence, driving brand and profit targets across multiple stores.

The position requires AQF credentials or equivalent experience, with police check mandatory. You will lead a high-performing team, manage rostering, stock, and local marketing execution to deliver consistent guest experiences and community impact.

Qualifications

• AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience.
• All successful applicants for this position will be required to provide a National Police check.

Responsibilities

• Provide Safety Leadership and ensure safe work practices compliant with local legislation and Hungry Jack’s standards.
• Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion.
• Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role.
• Ensure that guests receive prompt service and quality food.
• Execute the National Marketing Plan on your shifts to ensure a consistent guest experience.
• Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation.
• Own on your shifts National incentive programs to improve the guest experience.
• Utilise your Business Priority Plan to continually improve your Restaurant performance.
• Review business results regularly and communicate to your team with clear action plans.
• Participate in community engagement initiatives to improve visibility and build brand loyalty.
• Create a culture of growth, trust and accountability.
• Build your Restaurant Team for effective shift coverage and staff development.
• Develop and maintain a succession plan and retain internal talent.
• Collaborate with Training Coach to execute the Restaurants Training Plan.
• Plan rostering and ordering to support guest obsession and profit goals.
• Conduct regular stock takes and manage inventory within budget.
• Order inventory for sales projections.

Education

AQF Associate Degree, Advanced Diploma or Diploma

Job description

Hungry Jack’s is hiring a Retail Manager for Queensland and Northern New South Wales. This permanent full-time role oversees day-to-day operations, safety standards, and guest service excellence, driving brand and profit targets across multiple stores.

The position requires AQF credentials or equivalent experience, with police check mandatory. You will lead a high-performing team, manage rostering, stock, and local marketing execution to deliver consistent guest experiences and community impact.