Retail Manager Queensland & Northern NSW

Hungry Jacks; Brisbane; On-site; AUD 78,000 - 100,000; Full time

Job summary

Hungry Jack’s is hiring a Retail Manager for Queensland and Northern New South Wales. This permanent full-time role oversees day-to-day operations, safety standards, and guest service excellence, driving brand and profit targets across multiple stores.

The position requires AQF credentials or equivalent experience, with police check mandatory. You will lead a high-performing team, manage rostering, stock, and local marketing execution to deliver consistent guest experiences and community impact.

Qualifications

• AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience.
• All successful applicants for this position will be required to provide a National Police check.

Responsibilities

• Provide Safety Leadership and ensure safe work practices compliant with local legislation and Hungry Jack’s standards.
• Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion.
• Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role.
• Ensure that guests receive prompt service and quality food.
• Execute the National Marketing Plan on your shifts to ensure a consistent guest experience.
• Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation.
• Own on your shifts National incentive programs to improve the guest experience.
• Utilise your Business Priority Plan to continually improve your Restaurant performance.
• Review business results regularly and communicate to your team with clear action plans.
• Participate in community engagement initiatives to improve visibility and build brand loyalty.
• Create a culture of growth, trust and accountability.
• Build your Restaurant Team for effective shift coverage and staff development.
• Develop and maintain a succession plan and retain internal talent.
• Collaborate with Training Coach to execute the Restaurants Training Plan.
• Plan rostering and ordering to support guest obsession and profit goals.
• Conduct regular stock takes and manage inventory within budget.
• Order inventory for sales projections.

Education

AQF Associate Degree, Advanced Diploma or Diploma

Job description

Retail Manager Queensland & Northern NSW

About Hungry Jack’s - ABN: 25 008 747 073

With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About the role

This is a permanent full-time position. We have positions available across Queensland and Northern New South Wales.

Salary Range

$77,500 -$100,000+ 20-25% bonus + potential profit share

Your tasks will include:

Providing Safety Leadership

Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards.

Ensure safety and security procedures are enforced.

Creating a Guest Obsessed Culture

Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’.

Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role.

Ensure that guests receive prompt service and quality food.

Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).

Responding to guest's inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response.

Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

Utilise your Business Priority Plan to continually improve your Restaurant performance.

Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.

Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.

Leading a High Performing Team

Create a culture that emphasises growth, trust and accountability.

Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.

Develop and maintain a succession plan that engages and retains your internal talent pipeline.

Partner with your Training Coach to execute the Restaurants Training Plan.

Managing the Business (Profit and Controllables)

Accurately project sales, to ensure rostering and ordering support our guest obsession.

Plan and prepare work schedules and assign employees to specific duties.

Manage controllables (own portfolio) to achieve profit goals.

Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget.

Order inventory as per requirements for sales projections.

Skills /Experience

AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience.

Requirements:

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Hungry Jack’s is an Equal Opportunity Employer