Qld Retail Restaurant Manager

Hungry Jack's Pty; Brisbane; On-site; AUD 78,000 - 100,000; Full time

Job summary

Hungry Jack's Pty in Brisbane, Queensland, is hiring for a permanent full-time role to lead restaurant operations with a strong safety focus and guest-first service.

You will interview, hire, train and supervise a team, execute the National Marketing Plan, monitor performance, manage rosters and inventories, and drive brand growth through community engagement.

Qualifications

• AQF Diploma or higher, or 3+ years of relevant experience.
• Experience interviewing, hiring and supervising teams.
• Ability to implement and monitor marketing plans.
• Proven leadership in fast-paced service environments.

Responsibilities

• Lead day-to-day operations with a focus on safety and compliance with Hungry Jack's standards.
• Interview, hire, train and supervise team to deliver guest service excellence.
• Execute the National Marketing Plan to ensure consistent pricing and visuals.
• Respond to guest inquiries and feedback and provide appropriate actions.
• Own on-shift national incentive programs to improve guest experience.
• Utilise Business Priority Plan to improve restaurant performance and brand visibility.
• Build and maintain a high-performing team with succession planning.
• Plan rostering and inventory to support sales and profitability.

Skills

Leadership

People management

Guest service

Safety leadership

Education

AQF Diploma

Advanced Diploma

Job description

The Careers are Better at Hungry Jack's!

About Hungry Jack's - ABN:

Hungry Jack's® is a franchise of the international Burger King Corporation. With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About the role

This is a permanent full-time position. Salary Range $77,500 -$100,000.

Providing Safety Leadership

Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards. Ensure safety and security procedures are enforced

Creating a Guest Obsessed Culture

Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a 'guest obsession'. Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role Ensure that guests receive prompt service and quality food Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly) Responding to guest' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

Utilise your Business Priority Plan to continually improve your Restaurant performance. Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement. Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.

Leading a High Performing Team

Create a culture that emphasises growth, trust and accountability. Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees. Develop and maintain a succession plan that engages and retains your internal talent pipeline. Partner with your Training Coach to execute the Restaurants Training Plan.

Managing the Business (Profit and Controllables)

Accurately project sales, to ensure rostering and ordering support our guest obsession. Plan and prepare work schedules and assign employees to specific duties. Manage controllables (own portfolio) to achieve profit goals. Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget. Order inventory as per requirements for sales projections

Skills /Experience

AQF Associate Degree, Advanced Diploma or Diploma or at least three years of relevant experience

Requirements:

All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.