Retail Manager - Glenfield Park

Hungry Jacks; Wagga Wagga; On-site; AUD 80,000 - 85,000; Full time

Job summary

Hungry Jack’s is seeking a full-time Operations Leader in New South Wales who will report to the District Manager and drive safety, service and profitability across the restaurant.

You will lead and mentor crew, uphold food safety standards, execute national plans, foster a guest-obsessed culture, and develop your team through a structured training plan.

Qualifications

• Must hold and maintain a Food Safety Supervisor Certificate.
• Minimum of three years’ experience in retail with food service and management duties.

Responsibilities

• Provide safety leadership and ensure safe work practices in accordance with legislation and Hungry Jack’s standards.
• Lead and mentor the restaurant crew to deliver exceptional guest service and support National Marketing initiatives.
• Utilise the Restaurant Priority Plan to continually improve performance and communicate results with clear action plans.

Skills

Leadership

People Management

Team Training

Safety Compliance

Education

Food Safety Supervisor Certificate

Job description

ABN - 25 008 747 073

$80-85,000 per annum + superannuation

About Hungry Jack’s

Hungry Jack’s® is a franchise of the international Burger King Corporation. With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About the role

Reporting to the District Manager, you will play a key role in all restaurant operations. With a clear focus on best practiceand operations excellence, you will lead and mentor the continuous development of your crew members, whilst maximising the growth and profitability of the business.

This is a full-time position; the applicant must hold and maintain a Food Safety Supervisor Certificate. Applicants will be deemed suitable if they possess a minimum of three years’ experience in retail with food service and management duties included.

Providing Safety Leadership

• Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards.
• Lead the Restaurant Safety Committee, utilising this team to spread the safety message across the restaurant.
• Manage employee, guest and contractor incidents and injuries and the employee Return to Work process in such a way that the employee is keen to get back to work in a safe and timely manner.

Creating a Guest Obsessed Culture

• Select, train and supervise your team to deliver exceptional guest service on every occasion, demonstrating a ‘guest obsession’.
• Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit.
• Own (at a restaurant level) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

• Utilise your Business Priority Plan to continually improve your Restaurant performance.
• Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
• Lead community engagement initiatives in your local area, to improve visibility and build brand loyalty.

Leading a High Performing Team

• Create a culture that emphasises growth, trust and accountability.
• Build your Restaurant Team, to ensure effective shift coverage with productive and proficient Managers, Shift Supervisors and Crew.
• Develop and maintain a succession plan that engages and retains your internal talent pipeline.
• Partner with your Training Coach to execute the Restaurants Training Plan.

Managing the Business (Profit and Controllables)

• Accurately project sales, to ensure rostering and ordering support our guest obsession.
• Manage controllables (via your Portfolio Leads) to achieve profit goals.
• Conduct regular stock takes, maintain stock records, ensure alignment within budget

If you are successful in securing this position, you will be required to provide a National Police Check. Please note that people with criminal records are not automatically barred from applying for this position, and each application will be considered on its merits.

At Hungry Jack’s, we’re committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, the Burgers are Better when we all belong.